CustodialArtist Posted December 19, 2017 Share Posted December 19, 2017 Rockjaw, Unfortunately , I have tried that as well. Still will not show the package available to redeem. It accepts the code and moves to the next screen, but like shown above there is NOTHING for me to select. Very troubling but I'm sure at some point we will get there.... Link to comment Share on other sites More sharing options...
Rockjaw Posted December 19, 2017 Share Posted December 19, 2017 Hi - well, that's troubling. Can you PM me the code, and also a screenshot showing the error you're getting in the desktop client? We'll have to see if the code itself is problematic. Thanks in advance. Link to comment Share on other sites More sharing options...
NewfiBoy Posted December 20, 2017 Author Share Posted December 20, 2017 "NewfiBoy, can you let me know if the link Synthesis provided above works for you? If not, let us know that too." It did not. Link to comment Share on other sites More sharing options...
Rockjaw Posted December 20, 2017 Share Posted December 20, 2017 We know. :) We're working on the problem right now, but in the meantime, talking to you ( and ) in PM. Link to comment Share on other sites More sharing options...
Rockjaw Posted December 20, 2017 Share Posted December 20, 2017 As a follow up to this, our tech team found the issue (which was on the website) and it should now be fixed, if anyone else experiences this. Link to comment Share on other sites More sharing options...
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