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Touch pad wont click on the right side


Wille_0626

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Chat reps will tell you 7-10 business days.  This is false.  They are running 2-3 months.  Completely unacceptable for a 3 week old product.  I am seeing here it has been an issue now for almost a year!  I am a manufacturing engineer and I can't believe they do not have a fix for this yet.  They are losing initial market share purchases to Rift on price and now this issue just adds fuel to the fire.  Unbelievable.  I used to be a strong advocate for Vive, now I question that. 

 
 
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That is simply not true. There are rare cases where the turn around time is longer than normal, but in the vast majority of repairs, it's 7-10 business days.

I've reached out to you in another thread to help resolve your issue as quickly as we can. I await your reply.

Thank you,

-John C

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