Wille_0626 Posted December 31, 2017 Posted December 31, 2017 I got my htc vive a few days ago and now the track pad on one of the controllers have stopped clicking on the right side. What should I do?
Synthesis Posted January 3, 2018 Posted January 3, 2018 You're going to want to contact our Live Chat support to set up an RMA for you controller as soon as you can. www.vive.com/us/support/contactus is the URL for the US-based chat, but if you're located elsewhere, just change your country abbreviation as needed.Thank you! -John C
Tazdingo Posted January 5, 2018 Posted January 5, 2018 Chat reps will tell you 7-10 business days. This is false. They are running 2-3 months. Completely unacceptable for a 3 week old product. I am seeing here it has been an issue now for almost a year! I am a manufacturing engineer and I can't believe they do not have a fix for this yet. They are losing initial market share purchases to Rift on price and now this issue just adds fuel to the fire. Unbelievable. I used to be a strong advocate for Vive, now I question that.
Synthesis Posted January 5, 2018 Posted January 5, 2018 That is simply not true. There are rare cases where the turn around time is longer than normal, but in the vast majority of repairs, it's 7-10 business days.I've reached out to you in another thread to help resolve your issue as quickly as we can. I await your reply.Thank you, -John C
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