Code Redemption Error for Fallout 4

[brob]

We selected Fallout 4 with our content bundle redemption, but the email confirmation was for the other lame package with Everest and the Plank game. HELP!

[Synthesis]

Hi Brob,

You can look up the codes you have redeemed with this link: 

https://store.vive.com/code/global/sales/guest/form
Thanks!

-John C

 

[brob]

Thank you for your prompt response! This is the problem - the redemption is for the incorrect games. We selected Fallout 4 but received the codes for the other games. We would like to reverse this as we DO NOT want those games. Please help if you can!

[Synthesis]

 

Well, I can't reverse the games you already have, but I just sent you a PM. Please reply there.

Thanks,

-John C

[arnoldasphalt]

john,

 

I am in the same boat.  I just bought this game yesterday,  the fallout 4 game was not there, i put the code in,  bgq3v3ofQi,  and it has everest, and other kid games.   I never intended to reedem for a product that wasnt fallout and being NEW to vive, one would expect a code; the one I just listed, to be for the fallout 4.   my email is [email protected]

 

please help.  I called gamestop where I bought it, and they tried to find a solution too.    They told me I would have to contact VIVE. 

[arnoldasphalt]

[email protected] here again.....    This is the email code i got

 

[CUSTOMER INFORMATION REMOVED] 

 

[Synthesis]

 

Can you please PM me with the information?

Thanks,

-John C

[arnoldasphalt]

how do you private message a person on this platform if anything I type shows up here?

 

[Synthesis]

Click on my icon and then click "Send Private Message"

It won't show up anywhere publically.

 

Thanks,

-John C