The system button doesn't work, doesn't open any menu. A VRDashboard problem.

[PabloML]

When I press the menu buttons in the controllers don't work and from that moment I can no longer interact with more elements of the scenario (the scene does not freeze).

I tried to run VRDashboard.exe as an administrator and it shows me this error that I can't solve:
https://gyazo.com/f321468b702c0bf474836536f8168249

The error also appears when I press the "Viveport VR" button.

I have reinstalled Steam, SteamVR and the Vive Software without any results.

How could I fix it?

[ExplodingXMango]

Hello, I see you're having troubles with the SteamVR application and running smoothly.

 

 while it is a very small amount of information I do have a few suggestions for you.

• Prioritize maximum performance from your GPU to Steam & SteamVR (AMD & Nvidia)

• Disable any other GPUs (if applicable) that are not running the VIVE

• Verify integrity of the SteamVR tool

• Verify that your drivers have all been updated, as well as that you are running the latest version of your Operating System.

[PabloML]

Thanks for answering.
Everything you say has already been verified and done.
I share my DXDiag in case it helps.

https://pastebin.com/PTbpUiAa

[Synthesis]

 

Out of curiosity, if you navigate to the path in that error message, does that .dll actually exist in the specific folder?

Thanks,

-John C

[PabloML]

Yes, and I've also tried to copy it to the path where VRDashboard.exe is, but the same error keeps coming up.

[Synthesis]

 

Try deleting it and then reinstalling SteamVR. Maybe the file itself is corrupt, but it's somehow passing the integrity verification you did. Make sure you run as an Admin account.

Thanks,

-John C

[PabloML]

 

Done, but the problem persists.  :smileysad:
Could it really be a problem of "SDL_joystickcurrentpowerlevel" instead of "panorama_vr.dll"?
I haven't been able to find information about this ...

[Synthesis]

So what's happening according to that error is that Windows is searching "panorama_vr.dll" to find "SDL_joystickcurrentpowerlevel" but it can't.

Do you have a joystick at all?

Thanks,

-John C

[PabloML]

Yes, I have a joystick, although it is unplugged. I also thought about this and tried to plug it in, but the error keeps coming up.

I have to say that now when you put the joystick after half a minute while I'm in SteamVR Home, the headset turns off ... I do not know if it has any relationship.

[Synthesis]

 

There must be something remaining when you uninstall SteamVR, because that should fix the issue. Can you manually clear that folder, uninstall the software and reinstall it?

Thanks,

-John C