hexland Posted January 29, 2018 Share Posted January 29, 2018 I have a faulty lighthouse - it started reporting a gyro error after a firmware upgrade - so I contacted support. I got a response via email, and a ticket number ([customer personal information removed]) and request for additional information and system logs and such. I have responded with all of the requested information a couple of times over the last two weeks, but have had no response back - and I can't find a way of checking the ticket status. I figured I'd give the forum a go, to see if the result is any different... Link to comment Share on other sites More sharing options...
Synthesis Posted January 29, 2018 Share Posted January 29, 2018 Have you tried using our Live Chat support? That's usually an immediate response. Also, please don't post ticket numbers, order numbers or other PII on the forums. Thanks. -John C Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.