autolockon Posted March 8, 2018 Share Posted March 8, 2018 bought a Vive, about 1 week later one of my lighthouse buttons became "stuck" inside while trying to update the firmware. sent it in, was received on the 18th of Jan. Got ahold of support once weeks later, was told "we received it". got ahold of support AGAIN some days back and was told that my issue would be forwarded to level 2 support and they would call me if necessary. frankly this is ridiculous. 600+ dollars for this headset(which is amazing all things considered)to sit here unused all this time, with not even an update email, just for a simple SWAP OUT replacement. i should have just took a heatgun to it myself and fixed it on my own. Link to comment Share on other sites More sharing options...
Rhiannon Posted March 8, 2018 Share Posted March 8, 2018 Hello. Thank you for reaching out today. Would you please PM me with your ticket number, email, and full name? I can then look into this and see what is going on. Thank you, Rhiannon Link to comment Share on other sites More sharing options...
autolockon Posted April 1, 2018 Author Share Posted April 1, 2018 so i received an email stating that my issue has been "escalated to management", of course, they also say that they can give me no date on its potential resolution. this was on march 12th. literally all i need is a new lighthouse sent to me. what the heck is going on with you guys? Link to comment Share on other sites More sharing options...
Synthesis Posted April 2, 2018 Share Posted April 2, 2018 Could you please PM me your RMA number so I can take a look?Thank you, -John C Link to comment Share on other sites More sharing options...
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