HackPerception Posted March 19, 2018 Share Posted March 19, 2018 This is the official discussion thread for those experiencing technical issues with the Vive Pro pre-order process. This thread is reserved for bug reports and support requests related to pre-orders; any unrelated replies will be deleted or moved. You can contact live support on Vive's contact us page. For a list of contact links per region please click HERE . Live-chat as well as this thread are the best places to contact us for a more timely response. If posting here, please describe the issue you're facing and post a screenshot if possible. Please do not post screenshots with publicly identifiable or sensitive personal information. We'll respond as soon as possible! -David Romero -Developer Community Manager Link to comment Share on other sites More sharing options...
KingRangnar Posted March 19, 2018 Share Posted March 19, 2018 Why on Vive Pro page says coming soon, when I read other EU customers has pre-ordered already? Are you going to ship to Bulgaria? Link to comment Share on other sites More sharing options...
HackPerception Posted March 19, 2018 Author Share Posted March 19, 2018 , we're currently only processing orders for some EU countries. Other countries have pre-order options through retailers such as https://www.alternate.de Link to comment Share on other sites More sharing options...
jagibson Posted March 19, 2018 Share Posted March 19, 2018 This post has been moved into its own thread. Follow the link to the new location, please be sure to keep posts in this thread related to pre-order issues and troubleshooting. Thanks! Link to comment Share on other sites More sharing options...
KingRangnar Posted March 19, 2018 Share Posted March 19, 2018 Well, thank you for your answer, but I just mailed alternate.de to ask them if they ship to my country (Bulgaria), but honestly I doubt they do. So I would appreciate if you can give me some information as to where can I pre-order with shipping to Bulgaria, or at if you're planning to make an option through ur official site. Thank you. Link to comment Share on other sites More sharing options...
KingRangnar Posted March 21, 2018 Share Posted March 21, 2018 , I confirm that alternate.de does not ship to my country! Any suggestions ? I find it ridiculous and offensive, living in a country within the European Union, not to be able to pre-order. Link to comment Share on other sites More sharing options...
CaTaPulT Posted March 22, 2018 Share Posted March 22, 2018 If there are any Vive Pro designers on this forum, I have one question for you. Are the lens housings of the Vive Pro the exact same dimention as that of the regular Vive? The reason I ask is for those of us who wear glasses and have purchased prescription lens inserts from places like "VR Lens Labs", will our precription lens inserts also perfectly fit the Vive Pro, or will we have to wait until these places start selling lenses specific to the Vive Pro (not to mention the extra expense). I'm sure there's a few people wondering about this. Regards: Jack Link to comment Share on other sites More sharing options...
That_Guy225 Posted April 6, 2018 Share Posted April 6, 2018 Pre orders were set to ship today on the 5th, I was just curious if there is a wait depending on when you preordered it. I haven't heard about anything shipping and I haven't recieved tracking info. Not really urgent or anything, just a little impatient even though it hasn't even been a day. Link to comment Share on other sites More sharing options...
Invertex Posted April 9, 2018 Share Posted April 9, 2018 Yes, they seem to be shipping them basically in the order they got the pre-orders. Around what day did you order? I ordered mine on the 23rd and support said it should be shipped sometime this/next week. Link to comment Share on other sites More sharing options...
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