SmugFrog Posted March 21, 2018 Share Posted March 21, 2018 I received my headset yesterday and spent all evening trying to get it to work. The first problem I encountered was during setup it never detected the HDMI connection. Some people recommended proceeding without that, so I did - but then Steam VR never detected it either. I followed another user's advice to bypass the link box and that did make the headset be detected, but it frequently disconnects every 5-10 seconds. I tried launching the Steam VR tutorial, and when it says to put the headset on, no video/light is displayed inside the headset. I could see on my monitor the headset tracking was working and I could look around by moving the headset. The light on the side never changes from red and the sound cuts out when the headset loses connection. This morning I tried again with another suggestion of bypassing the linkbox for the USB, this is my result: The audio output for the Vive disappears at the same time the headset loses connection. Is my headset / linkbox busted? Please help! I tried the Vive a year ago at a friend's house and I'm really sold on VR, but an experience like this just turns people off from it. I've tried every recommended troubleshooting action I could find; verifying and reverifying cables, disconnecting/reconnecting/reinstalling etc. Link to comment Share on other sites More sharing options...
Synthesis Posted March 21, 2018 Share Posted March 21, 2018 Try using the HDMI cable from the linkbox to the PC in place of the 3-in-1. Do the same thing with the USB cable as well, just to see if it detects. It might be the the 3-in-1 cable that's the fault. Try to rule that out.Thank you, -John C Link to comment Share on other sites More sharing options...
SmugFrog Posted March 22, 2018 Author Share Posted March 22, 2018 Thank you sir! I was hesitant to open the little door on the headset itself - but swapping that HDMI cable and USB cable did the trick. My 7 yo just stood in awe of VR while I checked everything out. How can I get a replacement cable set? Link to comment Share on other sites More sharing options...
Synthesis Posted March 22, 2018 Share Posted March 22, 2018 You'll want to contact our Live Chat support at www.vive.com/us/support/contactus (or a different country code if you're not in the US) and they'll get you squared away on a replacement 3-in-1 (assuming you're within warranty)If you have any trouble, please PM me.Thank you, -john C Link to comment Share on other sites More sharing options...
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