dizzy Posted March 29, 2018 Share Posted March 29, 2018 I have a vive headset that is working fine except that the plastic ring within the buckle on the head set has broken and the mating part on the strap portion of the buckle can't "click" into it. I have the little broken plastic piece, I would like to get a replacement for it. how do I do that. Thank you, John Link to comment Share on other sites More sharing options...
Synthesis Posted March 30, 2018 Share Posted March 30, 2018 You'll want to contact our Live Chat support at www.vive.com/us/support/contactus and set up and RMA so our service center can repair the broken part.Thank you! -John C Link to comment Share on other sites More sharing options...
DigitalDaring Posted March 30, 2018 Share Posted March 30, 2018 Unfortunately the official method is to send in for an RMA. I mean, I understand that companies don't just want to ship out spare pieces, but it's a little annoying. If you'd like, I can try to 3D print you one. Reply here if you want to give that a shot :-) Link to comment Share on other sites More sharing options...
GeirG Posted March 31, 2018 Share Posted March 31, 2018 Hi, I'm the exact same situation, looks like the design of this buckle connector is a bit weak. As it seems to be a simple thing to swap the connector for the buckle, just one screw holding it (https://www.ifixit.com/Teardown/HTC+Vive+Teardown/62213#s130812), it would be awesome if it was possible to stop by one of your stores and buy a replacement. Sending the whole thing to your service senter is so wasteful from all points of view (time, money, transport/environmental). Is this at all possible? Cheers, Geir Link to comment Share on other sites More sharing options...
DigitalDaring Posted April 3, 2018 Share Posted April 3, 2018 Could try adapting something like this: https://www.thingiverse.com/thing:2038745 Link to comment Share on other sites More sharing options...
Synthesis Posted April 3, 2018 Share Posted April 3, 2018 We don't maintain any physical stores, but I can assure you that RMA will resolve your issue.Thank you, -John C Link to comment Share on other sites More sharing options...
GeirG Posted April 3, 2018 Share Posted April 3, 2018 Yeah, I know you don't have your own stores, but there is at least one place here in London where you can get a demo. Apologies for being so unspecific. I have no doubt the RMA will fix it. In fact, I would be hugely surprised if it didn't. It is a pretty simple issue after all. I'm just so disappointed by how difficult, time and cost consuming you choose to make it. Thanks for the reply, Geir Link to comment Share on other sites More sharing options...
MirageF1AZ Posted October 22, 2018 Share Posted October 22, 2018 Same issue here. I'm in South Africa. It broke after only 2 months of usage while adjusting the headstrap for size. Any advice much appreciated! Link to comment Share on other sites More sharing options...
Hellweed Posted November 1, 2018 Share Posted November 1, 2018 My broke (broken right buckle in headset) before having fun 2 months with vive. i sent ticket, and all needed information, you answer it is so important and priority for you to solve my problem. and now silence. you expect i will wait until end of warranty? when you buy expensive stuff you expect to have atleast decent quality, not cheap plastic toy designed with flaws.Ticket:118427997599 Link to comment Share on other sites More sharing options...
Synthesis Posted November 1, 2018 Share Posted November 1, 2018 Hi, I sent you a PM.Thank you, -John C Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.