xxQue Posted April 25, 2018 Share Posted April 25, 2018 I have already recieved my headset. Is it possible to cancel my vive pro starter kit? You have not shipped it yet nor have you charged my card. Can I do this by hitting cancel order? Would this result in having to send back in my headset or just cancel my starter kit from my order? PM me if you can. Link to comment Share on other sites More sharing options...
pAYCER Posted April 25, 2018 Share Posted April 25, 2018 I cannot use that status page, as I ordered via my Steam login. I didn't receive a password with my order number, and I used PayPal, so there aren't credit card digits for me to enter. The only way for me to check my order status was to login on these forums via my Steam account and then go to my order history on my profile on the main HTC website. Honestly, this company has shown more incompetence throughout all of this than I thought humanly possible. I'll be recommending to every single person willing to listen that they never have any dealings with HTC ever, if they're able to avoid doing so. Support always acts very polite, but you ultimately can't actually help anyone. HTC's backend appears to be the most disorganized, uncoordinated, uninformed lot that I've ever had the displeasure of dealing with. I'm planning to, "borrow," some controllers and base stations from a local store until HTC manages to get their butt into gear and send me what I'm owed, then return them, so that I can at least use my otherwise $800 paperweight in the meantime. Link to comment Share on other sites More sharing options...
RickTheMorty Posted April 25, 2018 Share Posted April 25, 2018 So i just received my HMD today! As well as the mounting brackets as everyone else. But on my order status it shows me the bundle and all of the items included. But next to every item it says "quantity shipped: 1". I have no shipping confirmation though. So does that mean the site is glitched and just says it shipped or did they actually ship? Link to comment Share on other sites More sharing options...
Oeasy Posted April 25, 2018 Share Posted April 25, 2018 Thanks for the update pebcak. Sorry you didn’t get the full package. My headset and base station brackets are set to be delivered today. Hopefully we’ll get basestation 2.0 when they get stock. I guess those would be worth waiting for. Link to comment Share on other sites More sharing options...
saladmixxxer Posted April 26, 2018 Share Posted April 26, 2018 I wish they could send us the second generation of the controllers and base stations for all the wait we've been through Link to comment Share on other sites More sharing options...
Riley Posted April 26, 2018 Share Posted April 26, 2018 Yeah by the time the starter kit ships the second gen stuffs gonna come out lmao :(. Just gonna sit here and stare at the Vive Pro box untill then.. Link to comment Share on other sites More sharing options...
para Posted April 26, 2018 Share Posted April 26, 2018 They have til Monday to meet their ship date promise for me I guess. Hopefully HTC offers some compensation if they can't get it to us on time like any other company would. Seems like if we ordered the 2.0 bundle that came out 2 weeks after the first bundle we'd have the entire thing shipping to us right now. Link to comment Share on other sites More sharing options...
xxQue Posted April 26, 2018 Share Posted April 26, 2018 You could return all your stuff then buy it on amazon. Its on their right now just not on there site. Link to comment Share on other sites More sharing options...
xxQue Posted April 26, 2018 Share Posted April 26, 2018 Id rather just cancel my starter kit and just order the 2.0 stuff I don't get why this is a option its crazy! Or at the very least cancel my whole thing and then order the 2.0 bundle on amazon. Though I already received my headset and brackets and you can't cancel a order thats already half been filled It is just kinda funny in a sick to my stomach way. Link to comment Share on other sites More sharing options...
Biohazard40 Posted April 26, 2018 Share Posted April 26, 2018 My stuff hasnt shipped yet. I wonder if I can just cancel it and get the 2.0 bundle on amazon. Link to comment Share on other sites More sharing options...
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