Jump to content

Spent $600 to play for 1 month. Lighthouse repair going on 2 months.


eli431

Recommended Posts

I do not know what to do anymore with you guys. I bought my Vive in January, Lighthouse went out in February. Sent it in for repair, was covered under warranty. Was told that it would take about a week to get it back once Vive got it. Well, it has been 2 months. I have Live Chatted multiple times, been escalated to "Upper Management", and have no idea when my lighthouse will be returned to me. Vive, this is absolutely ridiculous. I have looked through posts on here and it seems like this is a recurring issue. Idk why you guys would tell me it takes about a week when there are people here who have been waiting a 1 month, 2 months, +3 months. I have lost confidence in you guys. I just paid $600 for a high tech brick to sit in my room and have people lie to me over instant message. Feel like I have been ripped off real bad. Can someone on this forum PLEASE help me out. I just want to play GORN...

Link to comment
Share on other sites

I feel your pain. Bought in November, they sent me a broken replacement because after 7 days of owning it dead pixel took up the whole right eye. When I sent the broken replacement back its still been 2 months as well and they've still done nothing to help. 5+ months, only 7 days of actual play with the headset. the rest of my device stuff is just sitting around collecting dust.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...