Yahkub Posted April 18, 2018 Share Posted April 18, 2018 Seriously. If I canceled my order, and bought on amazon, they'd get it to me faster. Why does amazon have stock when you haven't fulfilled all the orders you've gotten from your main site? And what is there to keep me from canceling and getting it from their stock? Cause this is getting a bit too ridiculous, not getting told when to expect something we're paying 1000+ dollars for, not getting the item by any of the estimates given. Link to comment Share on other sites More sharing options...
fennecbunny Posted April 18, 2018 Author Share Posted April 18, 2018 Support responded to this forum complain in private. Here's there response "Hi Ashley, It looks like we had an issue with the vendor but we've corrected it and it should be shipping soon. I'll see if i can find any more details, but you should receive a confirmation email when the product is shipped." Link to comment Share on other sites More sharing options...
xxQue Posted April 18, 2018 Share Posted April 18, 2018 I would order from amazon but they don't have the starter kit! D: I need that. Link to comment Share on other sites More sharing options...
pAYCER Posted April 18, 2018 Share Posted April 18, 2018 Yup! Basically we either spend an extra $200 for the OG Vive and the Pro HMD separately, in order to get the accessories, or we sit on our hands and wait for HTC to get its **bleep** together. I would probably cancel and do that, but I've heard horror stories about simply cancelling orders with HTC and would rather not deal with anymore hassle. Link to comment Share on other sites More sharing options...
Yahkub Posted April 18, 2018 Share Posted April 18, 2018 And HTC's page for accessories is error 404'd, and no one has base stations in stock. Makes it difficult to go piece meal. Link to comment Share on other sites More sharing options...
jagibson Posted April 18, 2018 Share Posted April 18, 2018 All, Your order confirmation email has a ship month. If the ship month says April, it will ship in April. If the ship date says May, it will ship in May. Customer service nor anyone here have any addtional visitbility outside of orders are being shipped every day. Based on what I have seen so far (barring any issues with billing addresses, credit cards rejections etc) we are shipping roughly within 2 to 2.5 weeks of original order date but this is not a committed SLA for North America orders. If you have a specific issues with your order please contact vive_care@vive.com. Otherwise please refer to your order confirmation email you received when you placed your order. Again, beyond what I have written above, there is no additional details that Customer Service or the team here can provide on when your shipments will be ready. Thank you, JohnG Link to comment Share on other sites More sharing options...
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