cjb110 Posted April 23, 2018 Share Posted April 23, 2018 Hi I placed an order on Friday and would like to track it. But none of the options work, I don't (and didn't get asked) to setup an account. I paid by PayPal so can't use that option (tried various numbers from the paypal transaction (including the two card numbers associated with my account). The find order dialog fails to even work, neither of the two options do anything useful. Link to comment Share on other sites More sharing options...
NoOnesGod Posted April 23, 2018 Share Posted April 23, 2018 Same here... but I DID set up an account and my email comes up as "invalid" when I try to check on the order. Link to comment Share on other sites More sharing options...
Synthesis Posted April 23, 2018 Share Posted April 23, 2018 If you have an order number, you can either contact chat support or send me a PM and I'll take a look at it. Chances are, the only information I'll be able to give you is "It's being processed."When the order is shipped, you'll receive a tracking number in your email. Currently, fulfillment is taking about two weeks from the order being placed to being shipped.Thank you, -John C Link to comment Share on other sites More sharing options...
cjb110 Posted April 23, 2018 Author Share Posted April 23, 2018 Looks like I was very lucky then, as I've just gotten a shipped email :D Link to comment Share on other sites More sharing options...
Uridium Posted April 24, 2018 Share Posted April 24, 2018 Its a little disconcerting that when we try to put our order number into the tracking website, it states 'Not Recognized'. You really need to sort this out. Even a 'processing' would be preferable to not even acknowledging that its a valid order. Link to comment Share on other sites More sharing options...
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