ricky Posted April 23, 2018 Share Posted April 23, 2018 With the recent price drop I decided to buy the HTC VIVE which was advertised as coming with a 2 month Viveport subscription. I followed the instructions on the voucher, entered the code into the website and set up a new account. I didn't even get a chance to download and try all of the first set of games I added because after only two weeks I received a notification email that I had just been charged £8.99 for the next months subscription and that my 5 titles had been reset. I thought this was just a simple mistake and would be easily resolved but I couldn't have been more wrong, HTC support couldn't have been less helpfull. They waste time passing my complaint from person to person, in the live chat they simply told me I would be contacted by email, asking for a variety of ID numbers without explaining what they are or where to find them even asking for the serial number of my headset to look into a subscription issue, they refuse to do anything about the 2 month subscription simply insisting that I must have done something wrong when entering the voucher code and they absolutely refuse to refund the payment they took for the next months subscription which has not been used. I only agreed that they could charge my credit card if I kept the subscription after the 2 month voucher offer had ended. They have taken an unauthorised payment from my credit card and are refusing a refund. Has anyone else had issues with their initial 2 month subscription offer being terminated early? Has anyone had any luck getting a refund of charges for unwanted subscriptions? For the first 2 weeks my experience with the HTC VIVE, hardware and software, had been very positive but their customer service has really ruined it. It seems that £8.99 for an unexpected, unused and unwanted subscription charge is more important to HTC than all of my future purchases would have been as I certainly wont be buying anything from them again if I end up having to contact the credit card company to get this money back. Link to comment Share on other sites More sharing options...
HackPerception Posted April 23, 2018 Share Posted April 23, 2018 , will help resolve this issue as soon as he's online. Link to comment Share on other sites More sharing options...
CoryCheng Posted April 24, 2018 Share Posted April 24, 2018 Hi , Sorry for what happend, and I've sent you a PM with a solution. Please kindly check your Private msg :D. Thank you Cory.C Link to comment Share on other sites More sharing options...
ricky Posted April 24, 2018 Author Share Posted April 24, 2018 I have now received a PM telling me that a refund has been issued, I have also just received another email stating: "In regards to your inquiry, please note that I have an update for you which is that the refund can not be done as the Viveport Payment is non-refundable." Which is it? Link to comment Share on other sites More sharing options...
CoryCheng Posted June 5, 2018 Share Posted June 5, 2018 Hi , It was fully refunded. :D Cory.C Link to comment Share on other sites More sharing options...
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