Nemesis360 Posted May 2, 2018 Share Posted May 2, 2018 Update: This has been taken care of, thank you HTC Vive for listening. I have contacted chat support 3 individual times now asking for what I would think would be a simple task, what most companies take 10-15 minutes to provide, is now coming on 2 days. Here is the short story: I ordered the HTC Vive Pro and accessories on the 5th of April. I receieved my HTC Vive Pro HMD and wall brackets. I immediately contacted chat support asking why I did not also receive my accessories. I was told they were on Backorder. I then contacted chat support again 6 days later to return my HTC Vive Pro because I did not intend on looking at a pretty box while I waited until an undetermined date for my "accessories" which are necessary to making the device operable completely. I was told that I would receive information on this. (No specific details when) I contacted chat support once again after a half a day of waiting, realizing I never received information on returning my Vive. This time the chat specialtist mentioned I would receive the information within 24-48 hours. I waited another day, and received an email stating: "Thank you for ordering from VIVE. We have now received your product(s) and a refund has been generated for your order as a result of one of the following: your request, the fulfiller’s request, an incorrect address or a refused shipment. Please allow 5-7 business days for your refund to be updated on your account." This was odd to me, because I had not sent in anything at this point. ... I contacted chat support once more. This time the chat specialtist, who was very nice, stated they would get me the information within an hour of the chat ending. I have not received this information. This information seems like it would be an address to ship it to and what information to include. I'm furious at this point, I just want to cut ties with HTC all together now. Is there anyone out there that can help me with this issue? P.S. Sorry TLDR Link to comment Share on other sites More sharing options...
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