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internal problem fault 02 10009


Runachan
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Sent in a ticket  with the information stated in the title got this responce.

Good day

Thank you for contacting HTC, we are sorry that you are facing difficulties with your Vive unit.

Regarding your inquiry, please follow the below trouble shooting steps in order to resolve the issue:

  • If the base stations failed to go to standby, please follow this workaround to recover.
    1. Uncheck the base station standby option
    2. Shut down SteamVR
    3. Restart the SteamVR
    4. Enable the standby option again
  • Or, try these steps below if above 4 steps won’t work
    1. Identify the base stations that are staying on.
    2. Run up steam vr - wait for everything to go green.
    3. Unplug or turn off at the socket all base stations identified in step 1 above.
    4. Wait for a minute or two for the offending base stations to properly power down.
    5. Plug back in, or turn on at the mains, the offending base stations.
    6. Wait for everything to go green.
    7. Go to the Vive's devices->reboot headset.
    8. Wait for everything to go green again.
    9. Close down steam vr - all base stations should shut down shortly thereafter.
  • If the base station has become a brick due to FW updated failed, please follow Valve’s SOP to manually upgrade with bin files before sending the base station for repair.

 

 

The fix has worked successfully for several users, so we shipped the required files in the latest beta. You can find the files under your SteamVR install directory. The easiest way to get there is to right click on SteamVR in Steam, select Properties, click on the Local Files tab and Browse Local Files... Once there the firmware files live in:

 

tools\lighthouse\firmware\lighthouse_tx\archive\htc_2.0

 

You will need two files:

 

* lighthouse_tx_htc_2_0-calibration-rescue-244.bin

* lighthouse_tx_htc_2_0-244-2016-03-12.bin

 

 

The procedure is much like upgrading manually, but you do it twice, once with the fix-up firmware which will try to fix the base station, then once it has completed the fix, again with the current latest firmware.

 

1. With the base station unpowered, connect via a micro-B USB cable to your PC.

2. Hold the mode button down and plug in the power lead.

3. You can release the button once it enumerates as a USB mass storage device.

4. The drive will be called “CRP_DISABLED” and contain one file “firmware.bin”, delete that file.

5. Copy over onto the drive the “lighthouse_tx_htc_2_0-calibration-rescue-244.bin” file.

6. Once the copy is complete, pull out the power lead.

7. Wait a few seconds then plug in the power again. Be sure not to press the mode button while powering it up this time.

8. In a couple of seconds it should rapidly flash green or red. Green means it succeeded.

9. If it is flashing red that means it couldn’t automatically fix it and I’ll need to look at the unit to work out why.

10. Unplug the power again.

11. Repeat steps 1 thru 7 but using the “lighthouse_tx_htc_2_0-244-2016-03-12.bin” firmware file instead of the rescue one.

12. The base should now be working again, confirm by setting its mode to "A" and tracking with it alone (the other base turned off). Once it is confirmed working you can add back the other base.

 A sofware downgrade is not the solution to this. Did it anyways just so they cant say "well you should try", well its not tracking. Up dated the sofware again back were I started .

I Baught this htc vive not even 2 weeks ago and its already no working to be exact it stoped working just a few days after buying it.  I never seem to be able to get the live chat online no matter what time I come in.

 

Never dropped it

Never exposed to water.

Brand new

 

Ticket:[private information removed]

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Fault 02 error is a hardware issue, as you've correctly surmised. I'd highly recommend contacting the Live Chat support for your region and setting up a replacement if you've had it less than 14 days.

I'll look into the ticket (I had to remove the number for privacy reasons) and find out why they provided those instructions.

Thank you!

-John C

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  • 1 year later...

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