Nomcuppycake Posted June 13, 2018 Share Posted June 13, 2018 Backstory: Purchased my VIVE around December, and the Base Station randomly broke last week of March. I put an RMA request in April 7th, and shipped the Base Station out and it arried around April 12th. I was assured by the support that I would recieve it back within 7 - 10 business days. It has now been 2 months. Every time I contact HTC about this issue, I get the same precanned responses that there "is no update and your ticket has been escalated". When I ask for more information, I'm told I will recieve an email from my "case manager" though I haven't recieved a single one since. I've attempted to get them to have someone call me, but I haven't recieved any phone calls even after being promised I would as well. I have all of the chat logs if anyone is curious, but at this point the VIVE has been broken almost as long as I've owned it and it is getting insane. Any help? Link to comment Share on other sites More sharing options...
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