Objectivity Posted July 9, 2018 Share Posted July 9, 2018 Hi, :robotmad: I have ... Asus GL502V Geforce GTX 1060 ( set to prefer maximum performance ) Power option set to high performance also . Newly installed windows 10 ( Everything updated including the graphic card driver ) I have nothing on this partition but Vive softwares . My VR headset keeps going black ! No signal ( red light ) Extremely frustrated cause I got my vive pro recently PLZ HELP . Link to comment Share on other sites More sharing options...
HackPerception Posted July 9, 2018 Share Posted July 9, 2018 Hi , are there any error messages or other behavior that accompany the loss of signal? What is the behavior, exactly? Does it occur after a specific time within the HMD? How do you get it back online? Link to comment Share on other sites More sharing options...
Objectivity Posted July 11, 2018 Author Share Posted July 11, 2018 Hi David, Thank you so much for helping me cause I am extremely frustrated . My $800 VR headset MUST not act like this. You asked ... Are there any error messages ? NO NEVER . All is shown as green on the monitor program in Steam VR. Or other behavior that accompany the loss of signal? NO . THE HEADSET LOOSES SIGNAL RANDOMLY RED LIGHT WHILE I PLAY GAMES OR JUST SITTING OR STANDING IN VR HOME OR BIGSCREEN APP. What is the behavior, exactly? The behavior is exactly is this > RED LIGHT ON THE HEAD SET NO SIGNAL BLACKOUT. Does it occur after a specific time within the HMD? NO . IT IS JUST RANDOM. SOMETIMES AFTER A MINUTES OR SO SOMETIMES AFTER AN HOUR PLAYING. How do you get it back online? IT COMES BACK AUTOMATICALLY RANDOMLY . IF IT DOES NOT I WILL UNPLUG EVERYTHING TURN OFF MY COMPUTER AND ALSO THE LINKBOX THEN IT WILL BACK ONLINE AGAIN. By the way, I am using my USB C type port because I had exactly the same problem using my mini display port except when I was using my mini display port I was also getting " Error 108 Headset not detected ". Sometimes was detected sometimes wasn't ! So I gave up on mini display port. I don't get any errors using my USB C type except the blackout problem I described . These are the cables I am usuing ... 1 . https://www.amazon.com/gp/product/B00HNF0L2C/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 2 . https://www.amazon.com/gp/product/B018AX3HJO/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 Please help cause I am very tired googling . Yours, Objectivity Link to comment Share on other sites More sharing options...
Objectivity Posted July 11, 2018 Author Share Posted July 11, 2018 Hi David, Thank you so much for helping me cause I am extremely frustrated . Almost $800 VR headset MUST not act like this. You asked ... Are there any error messages ? No Never . All is shown as green on the monitor program in Steam VR. Or other behavior that accompany the loss of signal? No . Just that . What is the behavior, exactly? Red light on the headset no signal blackout. Does it occur after a specific time within the HMD? No. It is just random. sometimes after a minutes or so sometimes after an hour or so. How do you get it back online? It comes back automatically random. If it does not then I will unplug everything turn off everything restart my computer then it comes back again. By the way, I am using my USB C type port because I had exactly the same problem using my mini display port except when I was using my mini display port I was also getting " Error 108 Headset not detected " .So I gave up on that port . I don't get any errors using my USB C type except the blackout problem I described . Please help cause I am very tired googling . Yours, Objectivity Link to comment Share on other sites More sharing options...
Objectivity Posted July 11, 2018 Author Share Posted July 11, 2018 Tonight I played for almost 4 hours without the blackout ! Everything was working just fine . The only thing I did was to disable " Intel Virtualization Technology " in bios ... I am scratching my head now! I hope this was the problem . But plz let me know if you think of anything else Link to comment Share on other sites More sharing options...
HackPerception Posted July 11, 2018 Share Posted July 11, 2018 , please keep us upto date on how altering this setting affects your stability in the coming days. Another user recently reported that they also experienced positive resolution from a complex issue by disabling this setting - we'll start looking into seeing if we can correlate any behaviors to it. Overall, it is hard to suggest other troubleshooting steps given that you're on a fresh installation of Windows and seem to have a pretty good understanding of the hardware. The HMD sounds functional, if it's a hardware HMD issue it tend to simply not work at all. There may be something quirky about the USB-C adapter you're using, can please you provide a link to it? Otherwise, hopefully this ends up being something that can be addressed via BIOS/software settings. Link to comment Share on other sites More sharing options...
Objectivity Posted July 11, 2018 Author Share Posted July 11, 2018 I will update you . So far so good . Thank you : ) These are the cables I am usuing 1. https://www.amazon.com/gp/product/B018AX3HJO/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 2 . https://www.amazon.com/gp/product/B00HNF0L2C/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 Link to comment Share on other sites More sharing options...
Objectivity Posted July 12, 2018 Author Share Posted July 12, 2018 This note is just to give you a heads-up Blackout again ! So, I am gessing it has nothing to do with disbaling Intel® Virtualization Technology I think it was coincidental . Do you want me to send you the ( vrserver ) log file ? Yours, Objectivity Link to comment Share on other sites More sharing options...
HackPerception Posted July 13, 2018 Share Posted July 13, 2018 , I'm happy to take a quick scan of your logs. SteamVR logs tend to not capture hardware issues on the PC/MoBo side but it's worth a look. I've sent you a PM with instructions on how to get your logs reviewed. Link to comment Share on other sites More sharing options...
Objectivity Posted July 14, 2018 Author Share Posted July 14, 2018 Last night I used the mini display port instead of USB C and was able to play for many hours with no issues . I did not get ( Error 108 Headset not detected ) either . Strange ! This time I disabled Intel® Virtualization Technology + VT in bios + set the cooling policy in power options to active ! it was on passive. As you might know Active = Increase fan speed to cool first, and only slow the processor to cool as a last resort. Could this be an overheating problem ? The reason I am saying this is because when I play at night seems to be ok cause the temperature is cooler here in California. I remember last time when I got the blackout was around noon time and the temperature was really hot here. Can this be an overheating problem due to slowing down the processor to cool as a last resort ? I will send you the log file as soon as I can . Link to comment Share on other sites More sharing options...
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