Base Station Internal Fault 3 Power Cycle not Working, how to Initiate an RMA?

[RiccoKane]

My Base station has "developed an internal problem (fault 3). I have tried to power cycle as recommended but that has not helped.

 

I am wonderin ghow I can contact Vive support in order to initiate an RMA on this base station, or if there is another fix I should try before going down that route.

 

Thanks in advance,

 

Ricco.

[HackPerception]

Fault 03 indicates a mechanical error with one or both of the rotors and will require servicing to fix. The best way to set up an RMA is via the live chat on https://www.vive.com/us/support/contactus/ - Please avoid using the email form and stick to live chat for the fastest turn around.