One basestation not tracking, not reporting any errors

[crankystalfos]

One of my basestations seems to have died, but is not reporting any errors or flashing any red LEDs. The only indication that something is amiss is that the headset and controllers lose tracking when facing it. A few months ago I did get a red LED in the same basestation and used this fix which worked, but I don't know if it's relevant. I did update the firmware again, just to check, but that just caused the red LED to reappear to I did the fix again. Any idea what might be wrong?

[HackPerception]

, the newer firmware images have tighter error tolerance - they tend to be more aggressive about showing Fault 03 errors. Can you please try tracking with just the single suspect basestation powered on and in channel "A" mode and report on the behavior? 

[crankystalfos]

Okay, with just the suspect basestation on and set to A the headset didn't track at all. It's just the light blue void. 

I updated the firmware and got the red LED status with the fault 03 message. Powercycled it and no change. Oddly, it still had the "update available" exclamation mark next to it, so I updated again and still the same but the exclamation mark went away.

[crankystalfos]

Hey there. Any further ideas on what might be wrong with my basestation?

[HackPerception]

, Based on what you've described and the fact that you saw an Fault 03 - you'll unfortunately have to RMA the basestation. The quickest way to do this is via the live chat feature on https://www.vive.com/us/support/contactus  - avoid using the contact us form on that page for this issue.