Maldus Posted August 24, 2018 Share Posted August 24, 2018 Hello everyone, I find myself in a truly frustrating situation (like many others I believe). I've bought a Vive a month ago and was able to use it only for two days before it stopped working. I contacted support, which prompted me to send the headset for repairs. Beside all the struggle to track my ticket (repair tracking system still not working), I received an email a couple of weeks ago stating that warranty was voided due to liquid damage, and that I have to pay an extra 275 Euros to have a replacement. Now, I know the drill. Warranty does not cover liquid damage, the contract was clear, blah blah blah. I'm here for two reasons: 1. Rant I used the HTC Vive kit for a grand total of 6-7 hours, discontinued among two days; when not in use the headset was carefully placed inside a dry and safe drawer; no drinks were spilled on it and the room was sealed to wind & rain; between each use the face cushion was changed (swapping two of them) and properly cleaned. I know the product was not misused, and now I am supposed to simply accept some random blind judgement that my headset is damaged? The title says sweat damage because it's the only thing I can think of, but at this point I can't help but feeling that being scammed is also a possibility. I've emailed the support ( email@example.com ) but I've yet to receive an answer. Most certainly I need to see a photographic proof of said "oxide marks" before taking any further step. Seriously, there is no way I can accept it. There are complete kit available on Ebay for 200 Euros; the advantage of getting one from an official retailer is supposed to be the warranty, but I've already witnessed it is non-existent. Which brings me to the next point. 2. Is it really a good product? I now realized I should have asked this before buying, but oh well. After two days of normal usage, the headset broke. I know it wasn't mishandled. Paying the repair cost would not be a problem for me, but how do I know it won't appen again in a week? Internet is full of dissatisfied HTC customer stories, but what's the usual lifespan of the product? Was I just unlucky? Will a new one last longer? Link to comment Share on other sites More sharing options...
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