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Vive Wireless, HMD will not turn on. Shows as Headset not detected (108)


mframe
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I've had my Vive wireless working with my system using my old 970 video card, but it was dropping frames so I upgraded my card.

 

I have installed my new nVidia 2080 and was able to get the wireless to work perfectly through two games of Beat Saber.  At the end of the secong game the HMD went black and I heard USB device disconnect tones come from the PC.  Since then I have been unable to get the HMD to work wirelessly.

 

I uninstalled all Steam USB drivers.  I plugged the old linkbox back in and ran the HMD with wires, it works fine.  I then disconnected the wires and moved back to wireless (inluding disconnecting the video cable from the video card to the linkbox).

 

The wireless app will pair with the wireless HMD and show 4 bars.  Blocking the antenna reduces the number of bars.  After 45-60 seconds the wireless app will say "Headset not detected" even though it is paired and showing a signal strength.  SteamVR is gray showing no devices connected other than the top 3.

 

The side led on the HMD always glows red when power is connected.

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Here are my system specs:

Intel Core i7-6700K Processor 4.0GHz

Microsoft Windows 10 Pro 64-bit

G.Skill 16GB DDR4-3000 RAM

2TB 7,200RPM Hard Drive

256GB Solid State Drive

ZOTAC GAMING GeForce RTX 2080 Blower 8GB GDDR6 256-bit

CoolerMaster EVO Hyper 212 Cooler

EVGA 500W 80+ Power Supply

LiteOn 802.11 BGN+BT Wireless

ASRock Fatal1ty Z170 Gaming K6 Motherboard

 

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Does the USB disconnection happen to you all the time? Have you tried repair wireless adapter or restart SteamVR? Another advice I can think about is to make sure all the cables are plugged well.

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Yes, the USB disconnections happen frequently. I have tried the repair wireless adapter, which worked one time. I have restarted SteamVR numerous times. I have checked all cables and insured they are plugged in well.

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The camera is disabled, but I should point out that when the HMD is not detected you do not have the option to toggle the camera in SteamVR. Only if the HMD is connected do you get that option. I reconnected my HMD with the cables and linkbox and confirmed that the camera is disabled, then switched back to wireless.

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So having read of other people's success of doing a clean install of Windows I thought I would try something.  I didn't want to reinstall fully as I have numerous other things installed on my PC, so instead I created a new "Vive" user.  I then installed Steam, Steam VR, and the wireless app.  I switched back to the hardwired linkbox connected to the HMD and let all the drivers install.  I then switched back to the wireless adapter.  The HMD came on and I was able to confirm that the camera was disabled in SteamVR.   I started a game, thinking it was all fixed.  It worked for about 30 seconds, then blacked out as it did before.  This time I was able to hear USB connect/disconnect tones.

 

I have concluded that something about the HMD is continually connecting and disconnecting USB devices.  If I view the USB devices in SteamVR they do not all show as on.  This is incredibly frustrating, I don't believe the device is ready for prime time.  If  I can't get it working in this weekend I'll be returning it.

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So having read of other people's success of doing a clean install of Windows I thought I would try something.  I didn't want to reinstall fully as I have numerous other things installed on my PC, so instead I created a new Vive user.  I then installed Steam, Steam VR, and the wireless app.  I switched back to the hardwired linkbox connected to the HMD and let all the drivers install.  I then switched back to the wireless adapter.  The HMD came on and I was able to confirm that the camera was disabled in SteamVR.   I started a game, thinking it was all fixed.  It worked for about 30 seconds, then blacked out as it did before.  This time I was able to hear USB connect/disconnect tones.

 

I have concluded that something about the HMD is continually connecting and disconnecting USB devices.  If I view the USB devices in SteamVR they do not all show as on.  This is incredibly frustrating, I don't believe the device is ready for prime time.  If  I can't get it working in this weekend I'll be returning it.

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