FlyingBerliner Posted October 19, 2018 Share Posted October 19, 2018 Hello Support, my problem is, my 3in1 cable connected to the Vive Pro HMD is broken after 6 month of medium usage, but also the web based support chat sayed they'll send return instructions to me and actually nothing happend. I've two questions: 1. Do i need to return my complete HMD, even if i'm sure only the cable is broken? I've seen this problem solved much more client friendly by sending a new 3in1 cable to the customer. 2. Can you help me to send my device for repair? I'm falling under EU customer protection law, so i'm sure you want to check my device for temperation etc. but how do i send in the device? The web chat sayed they're sending an email, but i've not received return instructions. Any help is appreciated. A European customer. Link to comment Share on other sites More sharing options...
HackPerception Posted October 19, 2018 Share Posted October 19, 2018 , I've flagged the EU care team about your case. Sorry for this, but I also have to add the obligatory "please check your spam folder" comment. Link to comment Share on other sites More sharing options...
FlyingBerliner Posted October 19, 2018 Author Share Posted October 19, 2018 Thank you for the swift response. of course spam and all other folders have been checked. Thanks for your help! Link to comment Share on other sites More sharing options...
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