patchdev_24 Posted October 20, 2018 Share Posted October 20, 2018 I've now been without a functioning vive for a month and a half. It's the second time my Vive's screen has gone black and had to send in the hmd to the repair facility in TX. Last time they repaired it pretty quickly. This time I have been waiting for a month -after seeing my package arrived at the facility and got a signature upon arrival. Everyone I've spoken to has said they have no record for my RMA arriving and have no status updates at all. They just keep telling me to be patient and wait for further information.....no time frame, no information on possible next steps. They are treating the repair facility as a completely separate entity and a black box. I am a full time developer. I use my Vive to make my living and so I've had to turn down jobs because I have no working Vive. Has anyone had success doing something different to get information or status updates on their RMA's? Considering legal action as well as stopping Vive development in favor of Oculus/mobile only. Thanks all. -P Link to comment Share on other sites More sharing options...
HackPerception Posted October 23, 2018 Share Posted October 23, 2018 , a manager will be reaching out to talk with you further. It looks like this was a Vive Pre device hence why things got stuck at the repair facility. Link to comment Share on other sites More sharing options...
patchdev_24 Posted October 30, 2018 Author Share Posted October 30, 2018 I wish John could be cloned and populate the entire help desk roster. Thanks for straightening things out. It turned out to be a hiccup regarding the fact that my device was a Vive Pre version. Link to comment Share on other sites More sharing options...
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