AngryUser Posted November 13, 2018 Share Posted November 13, 2018 Around 26th of October I got an email from Viveport (HTC) saying exactly this: "Right now, you can grab a FREE (to keep) copy of Nevrosa: Escape. We’ve only got a limited number of copies to give away, so don’t delay – grab your copy here." I thought that it's safe and used that offer, it was a 0 amount transaction. I never downloaded that game by the way, just didn't have time for that. After a couple of weeks I received an email from Vive (and PayPal) regarding my paid subscription with Viveport, which I definitely didn't order. So HTC uses this rude "marketing trick" taking your payment information and subscribing you for something you didn't ask. I asked for a refund, and I expected a quick refund, but HTC refuses to issue it. I own a number of HTC devices (including 2 VIVEs) and starting to regret being an HTC customer. I believe the refunds should be provided with no questions asked ESPECIALLY for the services your customer never requested and never used. So this is a warning to all other potential HTC customers - never use their "free" offers as apparently this is just a dishonest advertisement. Link to comment Share on other sites More sharing options...
HackPerception Posted November 14, 2018 Share Posted November 14, 2018 , A manager has reached out to you - please be sure to be on the look out of that correspondence. Link to comment Share on other sites More sharing options...
AngryUser Posted November 15, 2018 Author Share Posted November 15, 2018 OK, I got the refund finally. It's a bit sad that I had to fight for it, and I missed the free Fallout offer which I thought I'd use. Link to comment Share on other sites More sharing options...
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