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Cancelled subscription


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I have had a month to month subsription for over  year and someone cancelled it. I haven't done anything to cancel it and want to know who cancelled it and why.

I would like to have it back just as I had it. Since I didn't do anything andthe chat I had with HTC VIVE, see below;

"Jeisson B.:5:04 PM

Got it! Well, so far, we have not touch of your account. No reports on your account and no previous interactions from you with our support "
so who can assist me with resolving it?
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