Edmund45 Posted December 1, 2018 Share Posted December 1, 2018 Hi so i recently moved and just got done setting up my htc vive again. I have two base stations that are about 7 and 1/2 feet high and i am around 6 ft 2. For some reason one of my base stations keep losing tracking of my headset and controllers whenever i am pointed in its direction i have tried ajusting the base station and even swaping coners of the room but no matter what i do i always lose tracking when i point in the direction of that base station. If possible anybody have any clue how i can fix this its quite annoying and i would hate to need to buy another base station since both of mine do not show any physical signs of dammage. Also i have my base stations syncing wirelessly not with the sync cable. Link to comment Share on other sites More sharing options...
Synthesis Posted December 3, 2018 Share Posted December 3, 2018 One test to run. Set the trouble base station to Channel A and run it alone. Does it track? If yes, do the same thing with the other one. That should help you figure out exactly where the problem lies. I'd recommend having the culprit unit RMA'd for tracking loss.Thanks, -John C Link to comment Share on other sites More sharing options...
Edmund45 Posted December 3, 2018 Author Share Posted December 3, 2018 I put the trouble base station on A and ran it along and it didnt track at all. I then tried the same thing with the other base station and it worked perfectly fine, it actually seemed to track better by itself then with the other one on. Link to comment Share on other sites More sharing options...
Synthesis Posted December 3, 2018 Share Posted December 3, 2018 Alright, that sounds like you've got your answer. That particular station just isn't tracking at all. You'll probably want to RMA it. Where are you located?Thank you, -John C Link to comment Share on other sites More sharing options...
Edmund45 Posted December 3, 2018 Author Share Posted December 3, 2018 I am located in Casper Wyoming also what does RMA mean? Link to comment Share on other sites More sharing options...
HackPerception Posted December 4, 2018 Share Posted December 4, 2018 , Return Merchandise Authorization. Basically we authorize you to send the equipment to a repair center and provide you an RMA tracking number to afix to the gear. For North America, you'll want to use the live chat on https://www.vive.com/us/support/contactus/ and request a basestatoin RMAfor that base station (you'll need to tell them the serial number). Please avoid using the "email us" form on that page and stick to live chat for the fastest response. Link to comment Share on other sites More sharing options...
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