chammad Posted January 10, 2019 Share Posted January 10, 2019 Are there any customer service reps who can help me? I am in desperate need of customer support. My emails to customer service have gone unanswered. No response on social media, and live chat has been completely ineffective. I purchased an HTC Vive Pro bundle from Microcenter back mid October. The experience was everything I had hoped for and more. Then one day, I noticed my tracking was experiencing issues. Upon further investigations, I determined with the help of online communities, primarily Reddit and this forum (community members) that I was experiencing a mechanical failure with my base station. With the help of Live Chat, I was sent an email with instructions on how to ship my base station 2.0 to an RMA center in Texas. I sent my device in immediately the following day. From that day forth customer support has been unhelpful in returning my base station or providing any useful information. I have been waiting 9 weeks for my RMA and customer support has not been able to give me any useful information on how long it's going to take or even if my device is lost. I've been told on 3 separate occasions that my case was being escalated and that someone more senior would be reaching out to me via email but I have not heard back anything in 3 weeks. Is there anyone here who is able to get me the support I need? It's been 9 weeks. 2 months. since my base station has been in for service. At this point, I've had my htc out of service for two times longer than I've owned it. Please. Someone. Anyone. Help me. Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now