Vive Pro Wireless USB Descriptor failed

[helpvivepro]

Wireless is working but headset is brick. It appears that a USB driver is missing or failed. I have no idea how to fix this. Windows can't repair it. I deleted it from my device manager list but when I reboot it comes back. Windows says it is a code 43 error. Vive sends me to a 108 error page, which is of no help. Vive system report reads, No Diver. Suggestions?

[Synthesis]

 

 

Just to clarify: It works when you are not using wireless or no? We need to validate that a normal wired configuration works.

Thank you,

-John C

[helpvivepro]

Yes. wired connection works fine. I have also unplugged and plugged back the cables  on headset, many times, rebooted, etc. I have been Viver for 2 years, updated to pro with no problems. Wireless installed properly but worked for one week. I have been working on this for 3 weeks, with no results. I may be wrong but the only thing I can find wrong is the UNKNOWN USB that keep cropping up in my WIndows system. WIndows can neither identify it or repair it. I have deleted it many times but it keeps returning. I rebooted Vive wireless and watched it pop right back up after the reboot. Also, Vive system report is reproting NO DRIVER. I uninstalled Vive wireless app and got the same thing when I re-installed it. I also borrowed a seperate Vive wireless and swithced it out with mine to make sure there was no problem there. Same thing happened.

[Synthesis]

 

 

Give this a try, since you're encountering some unusual USB issues: https://support.steampowered.com/kb_article.php?s=99fc613679d414ac10dc0dc9898716eb&ref=2748-WEIK-9562

It should clear that all up for you. Let me know the result.

Thank you,

-John C

[helpvivepro]

Nope. Did it twice. The program found it, did its thing, I rebooted, and it came back again.