emt_medic25@msn.com Posted April 26, 2019 Share Posted April 26, 2019 and still not able to get much halp... Fred Your request (10238) has been updated. To add additional comments, reply to this email. Guile Chao (VIVEPORT Help Center) Apr 26, 10:33 CST hi I am in Taiwan I try to call but not connect May I know how to call your phone if from other country thanks Guile Guile Chao (VIVEPORT Help Center) Apr 26, 06:44 CST hi i just get up and will go to office later. is 2 hours later ok for you? Emt Medic25 Apr 26, 01:15 CST are you able to call?if so my number is Emt Medic25 Apr 25, 21:58 CST are you available right now? its 900am here Guile Chao (VIVEPORT Help Center) Apr 25, 08:28 CST hi I think now is your 24th PM7:30 May I remote now I am available from now to 3 hours later If ok for you, please install Teamviewer version 12. You can download from https://www.teamviewer.com/en/download/previous-versions/ Please send me teamviewer temp ID/PW when you are available thanks Guile Emt Medic25 Apr 24, 21:45 CST im on central time zone the same time zone as Chicago, IL Fred Ault Guile Chao (VIVEPORT Help Center) Apr 24, 09:49 CST hi 24th 6pm your time. right? may I have your timezone ? thanks Guile Emt Medic25 Apr 24, 09:35 CST what about April 24th 2019? Fred Ault Guile Chao (VIVEPORT Help Center) Apr 21, 07:09 CST hi, 20 is my holiday. 22 ok? Emt Medic25 Apr 21, 00:23 CST Hello Guile Chao ,are you able to help April 20, 2019? around 6 pm , I'm on the same time as Chicago, IL Thank you, Fred Ault Emt Medic25 Apr 21, 00:21 CST Hello Guile Chao ,are you able to help April 20, 2019? Thank you, Fred Ault Guile Chao (VIVEPORT Help Center) Apr 19, 08:28 CST hi My timezone is GMT+8. My time now is Friday AM8:30 My available time today is AM8:30 - AM11:00 (GMT+8) PM2:30 - PM7:00 (GMT+8) Please let me know your available time Regards, Guile Emt Medic25 Apr 18, 21:28 CST Hello that will be fine when will the best time? Thank you Fred Sent from Mail for Windows 10 Guile Chao (VIVEPORT Help Center) Apr 18, 09:14 CST hi Sorry for this issue. I know that you are frustrated because chat 2 times but cannot resolve issue Could we arrange a remote session by Teamviewer(ver 12) to help you directly Do you have skype? we can chat on skype directly. My id is guilechao Wait for your reply Regards, Guile Emt Medic25 Apr 17, 22:57 CST Hello here are the notes from the 2 times I have chatted with tech support and none of it worked . can you help???? thank you looking forward in taking to you Fred i have reinstalled steam vr. ok so when i go to pull up the programs and i chick on VIVE Dashbaord it dont come on , when i go to sign in on the vive web page i try to go to the vive games that i down loaded from the vive game/ apps web page i chick on a game to play it brings up the viveport and when i chick on a game it only has where i can rate the game and says Details above the stars it will not let me open the game ( Jeisson Customer support fred HTC Vive Dashboard not working Chat started Jeisson joined the chat Jeisson Hi Fred, welcome to the VIVE technical support team; I can definitely help you with your request! May I know since when did it start happening? fred I chat with someone a few days ago can you see the notes from the other person? Jeisson Sure, please allow me 1 minute fred they said they would be saved ok Jeisson Got it, I understand you were having some problems trying to download the VIVE app I assume you could do it but now the dashboard is not working, right? fred I think it was after an update by vive . thenafter that the dashboard with not start up do u see the nots ? notes Jeisson Nop, this info was not on the other chat, sorry fred I did everything the person told me to do Jeisson So, in this case, this may be related to admin settings. Please start by running Steam as admin 1. Exit Steam, then navigate to the Steam installation folder (C:\Program Files\Steam\ by default). 2. Right-click on Steam.exe, then select "Run as administrator" and re-test the issue. fred ok Can't Install Vive Desktop App Chat started David A joined the chat David A Hello! My name is David and I'm super happy for being helping you today, how are you? fred hello david fred I be better if you could help me with fred Can't Install Vive Desktop App fred hello???? fred r u there?? David A I'm here, Fred/ fred ok David A I'm really sorry to hear that you are having this issue but you should not worry as we are here to help you with this. fred so how do we fix this David A Is this the first time you install the app? fred nope fred how do it get fixed? David A We need to know a few things before we can know the best way to proceed, Fred. fred ok David A Are you having any error messages when you try to install the app? fred this is what i get .. i have a window pop up that says viveport Desktop (x86)then below that it says the feature you are trying to use is on a network resource that is unavailable fred click ok to try again or enter an alt. path to a folder containing fred the install package David A Fred, do you have more than one drive in your computer? fred do you know what im taking about??? fred yes i have two fred so ?? David A Is Steam installed in the C drive or in the second one? fred i have tried to uninstall the vive and reinstall it but that dosent work fred i think the 2nd one David A Fres, the thing is that both apps need to be installed in the same drive, preferably on the C drive. When a computer has a disk partition, some apps that need to communicate with other apps but not work correctly if they are installed in separate drives. fred ok .. so i need to uninstall steam and reinstall it to my c drive as well as the vive ? right? David A That would be the best option, Fred. fred will i be able to place the games on my D drive and beable to play them David A It would be better if you have all of the Steam files and games in the same drive, Fred. fred ok but my c drive is only 462 GB and it has all the OS on it for my computer fred i only have 175 gb left on my C drive David A Your Steam library is bigger than the storage on that drive? fred i think so ? fred lol fred i have 41 games from steam and i think that many on the vive library David A Fred, in that case, I recommend you to install just a few games to test the Vive after you install the app. Then, you could explore further storage option for all your games. fred ok i will.... will it work if i put the steam games on my D drive and be able play them? David A I cannot assure you that, Fred. fred and the vive games on my C drive? fred ok .. i will try what you said .. thank you for your help David A You are more than welcome, Fred. David A Remember to reinstall also all the software of the Vive. David A Can I help you with anything else at this moment? fred not yet if this dont work how do i get ahold you to help again? is their a refance number or case number from us talking ? David A This is the ticket number for this interaction but you only have to contact us again using the same email address so we can have access to all the notes of this interaction. fred ok .. the number didn't show up David A #10009271 David A I just resent it. fred but all the info will be under my email right fred ok got fred it fred thank you David A You are more than welcome, Fred. David A Can I help you with anything else at this moment? fred no. thank you for your help David A No problem at all, Fred. David A Oh, before you go. David A I also recommend you to run the installation software as administrator. You can do this by right-clicking the icon. David A That would be all, Fred. fred ok thanks i will David A You are more than welcome, Fred. David A Thank you for contacting HTC VIVE support, remember that we are here if you need further assistance. I hope you have an amazing day and a wonderful rest of the week. David A Remember you can tell us of your experience by filling the survey you can find in this link: David Ahttps://surveys.htc.com/s3/VIVE-Support?sguid=pana_vive_sb10009271&ticketid=10009271&source=zdchat fred i will do that for you n/p :) this is the notes from the last time I talked with someone Jeisson Fred, I read that chat and you were told to reinstall Steam but you did not mention anything related to the dashboard. You told him you were not able to download the VIVE app; now, as the dashboard is not working, I assume you could download the app, or not yet? fred yes I did everything the guy told me todo Jeisson Ok, so, Steam is installed in drive C, right? fred yes Jeisson Got it! The problem related to the Dashboard is because there's a software or corrupted file while downloading SteamVR fred i click on it to start it up and it dont Jeisson Please first run it as admin then I'll let you know the next steps You can also go to the Steam app and right click to run it as admin as well fred ok Jeisson Thanks! Please let me know once it's done fred ok did it Jeisson Great! We normally needs to either reinstall only SteamVR or clearing the SteamVR settings but first, please test your VIVE and let me know how it goes fred ok brb Jeisson Sure! fred i have reinstalled steam vr. ok so when i go to pull up the programs and i chick on VIVE Dashbaord it dont come on , when i go to sign in on the vive web page i try to go to the vive games that i down loaded from the vive game/ apps web page i chick on a game to play it brings up the viveport and when i chick on a game it only has where i can rate the game and says Details above the stars it will not let me open the game Jeisson Understood. fred ok how do we fix it? Jeisson Is this happening in games from VIVEPORT and Steam as well? Or only with the games From Steam? Thanks! In this case, I will need a system report. I'll send you an email so please reply to it with some information I need, sounds ok? fred ok Jeisson To create the system report, you can get it in SteamVR, go to the Settings > General, click Create System Report, and click Save to File. fred Already In Your Infinity List Summer Funland is in your Library's Infinity List. To play this title, launch it from your VIVEPORT Desktop. this is what i get when i click on a game to play Jeisson Got it; it seems this is related to VIVEPORT itself. Let's try something, please send this request to VIVEPORT support https://service.vive.com/hc/en-us/requests/new and they will give you a response really soon fred just in viveport Jeisson Got it! Please enter to the link I've provided to you and send a submit to VIVEPORT support fred i have a week ago Jeissonhttps://service.vive.com/hc/en-us/requests/new fred ok so know what?? Jeisson Wait for a response from VIVEPORT support fred its been a week?? Jeisson I'm afraid that's related to VIVEPORT itself as Steam is working properly on your VIVE. fred yes.. but you are vive support right?? Chat Options•Hi, fred Jeisson yes, technical support to run the VIVE but this is related to VIVEPORT itself, a different department fred ok Jeisson I can tell you to reinstall VIVEPORT but they will give you further instructions of it as maybe this may be related to a glitch on their platform fred ok Jeisson I can tell you to reinstall VIVEPORT but they will give you further instructions of it as maybe this may be related to a glitch on their platform fred i have done that a few times with no results Jeisson Got it, thanks for the information! Please be really specific about this information when informing this situation to VIVEPORT support fred i will .. im copping the not from you and i and from the other person i had talked to and pasting them to the body of the email Jeisson Sure! 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