KR4STL Posted May 1, 2019 Share Posted May 1, 2019 Hello, I'm trying to redeem the viveport 2 month code that came with my vive however it doesn't work. I'm redeeming it here: https://store.vive.com/code/eu/redemption Which is the correct link for my country, UK. I will type in the code there, all good. It will then ask me to log in, if I type in the wrong details it tells me so however as soon as I log in correctly it goes to a white screen, refreshes and takes me to the UK VIVE Homepage. I really need some help please. Another thing is when I was buying the Vive it took me 2 hours to buy it because of a similar issues with this website, if I didn't know what a vive really was or didn't want it that much I would of given up. Someone should really look into this, so many potential sales most likely ruined by a bad website. Link to comment Share on other sites More sharing options...
HackPerception Posted May 1, 2019 Share Posted May 1, 2019 , I created a support ticket with the email address associated with your forum account - be on the lookout for that email thread. Per the overall Vive.com jankiness - it's definitely a website that's inherited alot of weird architecture from being based on HTC's old systems. That said, if you're encountering a similar issue with both processes - it may hint at the browser being involved. When you encountered a problem while checking out, was it also related to the HTC-sense sign in page or was it a different behavior? Link to comment Share on other sites More sharing options...
KR4STL Posted May 1, 2019 Author Share Posted May 1, 2019 Thanks for the quick reply! I'll have a check on that in a second. It's definetely not a browser issue, I tried it on Chrome, FireFox and Edge on my PC. Then on a laptop then on 2 phones, the only way it seemed to work was when I checked out as a guest. IF I tried to make an account or sign into an account, that's it no thing worked and the whole browser was **bleep**ed until i reset the cache. Link to comment Share on other sites More sharing options...
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