TheNineMac Posted June 10, 2019 Share Posted June 10, 2019 Hi my name is Sergio and i am from spain. Last week I had a flood at home due to a fault in the water pipes. unfortunately my computer was a hand under the water level and I stop going. I have mounted the graphics card and the processor on a new board and they work because the water did not arrive, but the wiGig card of the wireless adapter got wet and now it does not work. I would need to get a new one but I do not know where to get it. Sorry for my bad english :) Link to comment Share on other sites More sharing options...
Synthesis Posted June 10, 2019 Share Posted June 10, 2019 Hi there. Aside from buying a new card, you could also contact our support at www.vive.com/eu/support/livesupportKeep in mind that liquid damage is not covered by the warranty, so you will likely have to pay a repair fee for that card.Does that answer your question?Thank you, -Jack S Link to comment Share on other sites More sharing options...
TheNineMac Posted June 10, 2019 Author Share Posted June 10, 2019 I tried to talk to them but they tell me that I have to buy a new adapter ... I do not currently have 500 € to buy a wireless kit when I have everything except a PC card that costs very little to manufacture Link to comment Share on other sites More sharing options...
Synthesis Posted June 11, 2019 Share Posted June 11, 2019 Did you tell them you just needed to get the card repaired? They should be able to do that. Thanks, -Jack S Link to comment Share on other sites More sharing options...
TheNineMac Posted June 20, 2019 Author Share Posted June 20, 2019 I cant order a reparation, i don't have the card anymore Link to comment Share on other sites More sharing options...
Synthesis Posted June 20, 2019 Share Posted June 20, 2019 You don't have it? What happened to it? Thanks, -Jack S Link to comment Share on other sites More sharing options...
TheNineMac Posted June 20, 2019 Author Share Posted June 20, 2019 It's impossible, my father threw it in the trash along with the source of power and the other things that got wet. Link to comment Share on other sites More sharing options...
Synthesis Posted June 20, 2019 Share Posted June 20, 2019 I'm sorry to hear that. Unfortunately, without a device to repair, there's not much we are able to do to assist you with that situation.Is there anything else we can help you with?-Jack S Link to comment Share on other sites More sharing options...
mirak Posted June 29, 2019 Share Posted June 29, 2019 you really have a poor customer service Link to comment Share on other sites More sharing options...
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