Cookowen784 Posted July 16, 2019 Share Posted July 16, 2019 It seems like a reasonable expectation to have a product repaired under warranty in a timely manner, but after an almost thirty day waiting period, my headset was returned with the same issue, that being the HDMI port on the headset not working. After sitting through over an hour of live chat support, having me do superfluos troubleshooting and tests, I reluctantly agreed to send it back again. When a month later, it was returned, lo and behold the exact same issue was still present. This is just skull numbingly careless for HTC, which didn't bother to test the set before claiming it was fixed. Does anyone know away to have a headset actually repaired? Link to comment Share on other sites More sharing options...
HackPerception Posted July 17, 2019 Share Posted July 17, 2019 - I'll flag this to a hardware team manager for follow up. To have this happen multiple times is a decent indicator that the root problem is not within the HMD's HDMI port but rather somewhere else in the tech stack. Before a unit leaves an authorized service provider it gets run through both a physical checklist as well as a automated diagnostics which would validate the HDMI port's connectivity digitally and provide a resulting pass/fail. Link to comment Share on other sites More sharing options...
Synthesis Posted July 19, 2019 Share Posted July 19, 2019 I sent you a PM. We'll take care of this.Thank you, -Jack S Link to comment Share on other sites More sharing options...
Cookowen784 Posted July 21, 2019 Author Share Posted July 21, 2019 Shouldn't the repair team test the device physically before shipping it back? Link to comment Share on other sites More sharing options...
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