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INSTA360 EVO 3D and VIVE Focus PLus


Ludovic
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Hello

I bought the VIVE Focus Plus. It should be compatible with the INSTA360 EVO product but chatting with the support I got the answer that this headset is not able to connect to EVO....

So I have to copy my video to the local memory. I tried this solution delivered to me by the support. In fine, the VIVEPORT Video application is not able to read the MP4 video coming from INSTA360. I tried with other player like Moon player but.. bug... : black or blue screen, I had to reboot many time the headset.

I'm tired also to get the pop-up windows : you are out of the area, come back to the area or remove and put back the headset. I just turn my head. VIVE Focus plsu si not stable.

 

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hi @Ludovic,

May I know the resolution of the INSTA360 video you were trying to play? I'd suggest you can try lower the resolution first and see if it's the issue. If it still cannot playback, could you provide a sample video clip via online space so we can check what the problem is? Thank you.

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Dear,

the issue is not about the resolution but as said the VIVE support : the headset is not able to connect via wifi to insta360 EVO. We cannot load the INSTA360 VR aplplication to read the original files of INSTA360 EVO. I have to export it to MP4 form before and transfert it to SD card etc....

Clearly it's not compatible. 

It's a mistake or lie...

I return back my headset... The cost : 113€ because I have to send back it to Romania via UPS!!!....

 

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Hi @Ludovic,

I'm sorry to hear about that. I checked with our test team. Insta360 app should be working well on VIVE Focus. However, it doesn't pass testing on VIVE Focus Plus, therefore it's temporally removed for Focus Plus for now. We're clarifying this issue with Insta360. Once it's solved we can have the upgraded app on VIVEPORT for Focus Plus again.

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