Jump to content
Happy Holidays! Limited Staff Responses: 1/20 - 1/31 ×

Lighthouse problems


Adsim93
 Share

Recommended Posts

My Lighthouse has the error 10010. They have been mounted in the same place for the past 2 years and was informed by the support team that my issue was caused by vibrations or mishandling which doesn't add up to me. Does anyone else have a solution because the company I work for wont allow me to continue to purchase lighthouses if their shelf life is this short. These lighthouses are unplugged at night and are mounted in cement walls and have been undisturbed for the past 2 years. Hopefully someone has a better solution than their support team which was to just buy another and hope it doesn't happen again. 

Link to comment
Share on other sites

if its HTC  support its a lost cause.  "$130 please" is all they are going to say.

and also its the same problem I have.  Mine is an 02 error the laser diode or the laser diode driver died.

Edited by Zephroth
Link to comment
Share on other sites

I'm just upset that after spending $800 on a product the only answer I received was that I must have mishandled it and I should spend more money on another lighthouse that might break the same way. I work with a company that treats this equipment very carefully and worked very hard to mount it securely. I feel foolish having to tell my colleges that I might have to spend another $130 and that it may break again despite our care. 

Link to comment
Share on other sites

yup its disgraceful for the company to act in this manner.  I'm currently lighting up their social media warding people away from their product.  All for a $130 lighthouse.

Mine was a mere 2 mo out of warranty.  But I expect something like this to last a little longer than 1 year 2 mo. 

Link to comment
Share on other sites

It's a great product but I'm very disappointed that their customer service tried to blame me for the problem and then told me my only option was to give them more money. We have taken outstanding care with all of our equipment because our small business cant afford to spend money carelessly. I don't like being accused of mishandling, not given any advice on how to avoid the problem in the future, and then being told the only solution is spending more money. It seems very heartless for what is essentially a very small community of VR users.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...