PheonixLab Posted February 5, 2020 Share Posted February 5, 2020 On 2/4/2020 at 7:41 PM, PheonixLab said: Thanks for the reply! After the installation of SR Runtime and confirming the status of idle from the SR Runtime task bar, neither the EULA pop-up nor a calibration compositor menu option appear within SteamVR. In attempting to resolve this I have gone into the Vive->SRanipal->tools directory and tried executing the "EyeEULA.exe" which does start the loading screen, but ultimately ends with the Initialization Error. Additionally I have found that running the "dashboard.vrmanifest" within the tools->SRanipal->eye_calibration_dashboard does add the dashboard menu to SteamVR, however this still ends with the same error as above. (backwards attempt but someone had mentioned earlier executing calibration within SteamVR resolved the issue for them) I ensured Steam, SteamVR, Unity, GPU drivers, the Eye Pro etc... are all up to date. I have tried uninstalling and reinstalling SR Runtime and SteamVR several times. @Corvus @Daniel_Y @Jad Now it no longer shows idle in the SR_Ranipal task menu icon unless I detach the Eye Pro from the base station then reconnect it... @Corvus @Daniel_Y @Jad Link to comment Share on other sites More sharing options...
alwyuyang Posted February 28, 2020 Share Posted February 28, 2020 Dear @Corvus @Daniel_Y @Daniel_Obrien I get the following error which is different to what you mentioned. [SRanipal] Initial Eye v2: NOT_SUPPORTED UnityEngine.DebugLogHandler:Internal_Log(LogType, LogOption, String, Object) UnityEngine.DebugLogHandler:LogFormat(LogType, Object, String, Object[]) UnityEngine.Logger:Log(LogType, Object) UnityEngine.Debug:LogError(Object) ViveSR.anipal.Eye.SRanipal_Eye_Framework:StartFramework() (at C:\Users\dn0855\Documents\UnityProj\Speed_Normal\Assets\ViveSR\Scripts\Eye\SRanipal_Eye_Framework.cs:104) ViveSR.anipal.Eye.SRanipal_Eye_Framework:Start() (at C:\Users\dn0855\Documents\UnityProj\Speed_Normal\Assets\ViveSR\Scripts\Eye\SRanipal_Eye_Framework.cs:59) I have tried different solutions, but I continually get the error. What's can I do? The icon in the system tray on my computer is always brown color. Best, Link to comment Share on other sites More sharing options...
alwyuyang Posted March 2, 2020 Share Posted March 2, 2020 Dear @原田空来 @PheonixLab @Jad @Nermeen @idontwantthis (I am sorry for repetively posting because I posted in a wrong place before ) My eye tracker suddenly doesn't work, could you explain me more in detail how did you fix the problem? I ran into the same problem. Thank you very much. I am frustrating also. Google translation from English to Japanese for @原田空来: アイトラッカーが突然動作しません。問題をどのように修正したのか、詳しく説明してもらえますか? ありがとうございました Link to comment Share on other sites More sharing options...
jboss Posted March 30, 2020 Share Posted March 30, 2020 I am running into this problem both fom the SteamVR menu and from Unity. I did some troubleshooting, but haven't found a clear repeatable behaviour yet. I tried setting EyeCalibration.exe to run as admin always, but that does not seem to make a difference. Since I need to invoke it from Unity I can't set this at runtime (but I still have to, but I'll get to that). Also running this .exe manually before running my Unity application is not a good solution for my customers. I have the latest SteamVR and Sr and Tobii version installed. Here's what I did and the calibration behaviour. I ran these test with EyeCaliration not running as administrator. Testcase 1 Restart my PC Run calibration from inside SteamVR: got the UserAccountControl popup asking for permission for SRanipal. Clicked allow en got Initialization Failed in the calibration. Run it again from inside SteamVR and now it works fine, without UAC popup Run it once more from inside SteamVR and again runs fine. Quit SteamVR Restart SteamVR Run calibration from inside SteamVR and this time it failed, but without the UAC popup Run it again from inside SteamVR and it runs fine. Quit SteamVR Restart SteamVR Run calibration from inside SteamVR and this time it worked fine. Start my Unity application from the .exe file Run calibration from inside Unity exe and it worked fine Quit Unity application exe file Start my Unity application from the Unity editor Run calibration from inside Unity editor and it worked fine Testcase 2 Restart my PC Start my Unity application from the .exe file Run calibration from inside Unity application: got the UserAccountControl popup asking for permission for SRanipal. Clicked allow en got Initialization Failed in the calibration. Run it again from inside Unity application and now it works fine, without UAC popup Quit Unity application exe (this caused a SteamVR crash, don't now why) Start my Unity application from the Unity editor Run calibration from inside Unity editor: got the UserAccountControl popup asking for prermission. Clicked allow en got Initialization Failed in the calibration. Run it again from inside Unity editor and now I got Initialization Failed, but without UAC popup Run it once more from inside Unity editor and now it worked fine Quit Unity editor (SteamVR is still running) Run calibration from inside SteamVR and now it works fine, without UAC popup So, no real pattern. At one point I thought I crashed only the first time because of the UAC popup, but the tests show that that is not always true. I noticed that when I quit my application exe file (had to do this from the task manager because it was running fullscreen) that the EyeCalibrationDashboard.exe was running. I checked if that started at the same time as EyeCalibration.exe, but it seems not to. Hope someone can find a way tro solve this. Like I said, for customers this is not user-friendly. Thanks. @Corvus Link to comment Share on other sites More sharing options...
tamu.bhp Posted May 12, 2020 Share Posted May 12, 2020 New HTV Vive user. I'm having the same issue here. I've tried some of the things in the first post but my PC is for work and I have to take it to IT for anything installation-related so I'm hoping to avoid that. I do have the SR_Runtime going as an admin (had them remote in for that). Still fails to initialize the calibration for eye tracking. Any updates? Link to comment Share on other sites More sharing options...
tamu.bhp Posted May 28, 2020 Share Posted May 28, 2020 bump Link to comment Share on other sites More sharing options...
alwyuyang Posted May 29, 2020 Share Posted May 29, 2020 On 5/12/2020 at 10:44 PM, tamu.bhp said: New HTV Vive user. I'm having the same issue here. I've tried some of the things in the first post but my PC is for work and I have to take it to IT for anything installation-related so I'm hoping to avoid that. I do have the SR_Runtime going as an admin (had them remote in for that). Still fails to initialize the calibration for eye tracking. Any updates? Try this post, we did it: Link to comment Share on other sites More sharing options...
jboss Posted May 29, 2020 Share Posted May 29, 2020 I got rid of the popup by disabling User Account Control completely. This is of course not what you want and also not what you want to tell your customers. On the other hand, one of the partners that I develop for does not report the issue, so it could be related to which account is used when installing the Vive software. Other threads also suggest that running it when looged in with the Windows administrator account works (which is the actual Administrator account, not a user account with Administrator properties, I guess, so also Run As Administrator will not help). I also noted before I disabled UAC that if I had allowed it once it woulld run without popup for subsequent checks. But as soon as I restarted the PC it needed permission again. Link to comment Share on other sites More sharing options...
alwyuyang Posted May 29, 2020 Share Posted May 29, 2020 29 minutes ago, jboss said: I got rid of the popup by disabling User Account Control completely. This is of course not what you want and also not what you want to tell your customers. On the other hand, one of the partners that I develop for does not report the issue, so it could be related to which account is used when installing the Vive software. Other threads also suggest that running it when looged in with the Windows administrator account works (which is the actual Administrator account, not a user account with Administrator properties, I guess, so also Run As Administrator will not help). I also noted before I disabled UAC that if I had allowed it once it woulld run without popup for subsequent checks. But as soon as I restarted the PC it needed permission again. @jboss Thanks, but I don't understand what is the "User Account Control" referring to. Could you explain about it? Is it the Steam Account or the PC admin account? Thank you. Link to comment Share on other sites More sharing options...
jboss Posted May 29, 2020 Share Posted May 29, 2020 (edited) It's the Windows User Account Control. Rightclick on the Start menu icon and select Search. Then type UAC and should see something like (don't have the English Windows version) 'Change settings for User Account Control'. You can also get there through the Configuration screen --> User Accounts --> User Accounts. In the popup you need to move the slider all the way down. Yes, that is the 'Not recommended' setting. Edited May 29, 2020 by jboss Link to comment Share on other sites More sharing options...
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