ish311 Posted October 6, 2019 Posted October 6, 2019 having an issue not 2 hours after i last used my headset with no changes where the wands are loosing tracking on a cyclical 5 second timer. 5 seconds they work 5 seconds they don't the light rings go dim when they stop working and light back up when they start. viewport is reporting 75% charge on batteries. restarting the wands has no change and restarting the HMD had no changes.
Arrown Posted October 7, 2019 Posted October 7, 2019 Do you have anough light in your Room ? This can affect controller reaction
stvnxu Posted October 7, 2019 Posted October 7, 2019 @ish311 - Thanks for sharing and we apologize for this issue you're experiencing. Let's send a report through your Vive Console so we can take a closer look. Could you follow the steps below and PM me your trace No. when completed? Here are the steps to submit a report: - Under the Settings of VIVE Console, go to “Troubleshooting” and click “REPORT” button. Fill in your email then submit a brief 1-3 sentence description of your issue. Please provide me your Trace No. at the end. Thanks, Steve
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