RGB vs IR Cameras, is this a unfixable hardware problem?

[Phr00t]

There has been quite a bit of speculation on the types of cameras used on the Cosmos. Windows Mixed Reality and Oculus headsets reportedly use IR cameras, while the Cosmos uses RGB cameras. IR cameras are known for better low light performance. Many report poor exposure and dynamic range with the Cosmos RGB cameras while using them as a passthrough, which may explain why the headset has so much trouble with lighting conditions. If the root problem is the type of cameras used, then this can't be solved by software fixes, correct? Is there anything the team can say to assuage worries that core problems with Cosmos tracking can be resolved via software fixes, specifically addressing the types of cameras used on the Cosmos?

[stvnxu]

Hey there @Phr00t,

Thanks for reaching out and sharing your concern! Love that you did the research and it's a great question. Lighting conditions can be solved by software fixes. We've already seen significant improvements currently in our BETA version v1.0.5. This has yet to be released to the public as we're going through some more user testing.

In addition, these updates will be ongoing as our software is continuously being trained to handle various environmental conditions. Here's our official blog statement addressing your concern under tracking:

https://blog.vive.com/us/2019/10/07/vive-cosmos-continuing-update/

Thanks,
Steve

 

 

[hamez88]

18 hours ago, stvnxu said:

Hey there @Phr00t,

Thanks for reaching out and sharing your concern! Love that you did the research and it's a great question. Lighting conditions can be solved by software fixes. We've already seen significant improvements currently in our BETA version v1.0.5. This has yet to be released to the public as we're going through some more user testing.

In addition, these updates will be ongoing as our software is continuously being trained to handle various environmental conditions. Here's our official blog statement addressing your concern under tracking:

https://blog.vive.com/us/2019/10/07/vive-cosmos-continuing-update/

Thanks,
Steve

 

 

This is great Customer Support, that the support team actually know whats going on. I look forward to the update. I also hope the developers of the games get their games updated with the Cosmos controllers asap.

[stvnxu]

@hamez88 Thanks for your kind words and patience! Yes, we have a team working closely with developers and their content to optimize for the Cosmos controllers. In addition, we are looking at other alternatives to maximize content compatibility. We will announce any updates through our blogs, social channels, and forum when ready. Thank you for understanding and stay tuned!