stvnxu Posted October 28, 2019 Share Posted October 28, 2019 Hi @laprid0, Thank you for your detailed feedback. And I'm extremely sorry about the issues you're experiencing! I understand your frustration and here's my response: You're totally right that the original VIVE tracking is much more accurate than the Cosmos. That's a fact. It's safe to say any HMD with external tracking sensors (Outside-in tracking) will typically outperform those with built in camera sensors (Inside-out tracking). Then one would ask why even go backwards in progress and do inside-out tracking? Answer is ease of setup / portability. It's one of the most consistent customer feedback/request you'll hear in the industry. Listening to what customers want is key and this was a feat we had to add. Now we know it's far from perfect, but we do have a road-map and have set a clear execution path to continue to push ongoing software updates to the tracking performance. Tracking will only get better from here. Here's our blog post announcement on that promise: https://blog.vive.com/us/2019/10/07/vive-cosmos-continuing-update/ Here's a recent update upholding our promise: https://blog.vive.com/us/2019/10/18/vive-cosmos-release-notes/ This statement is in no way justifying your comment though. If you and any other customer are dissatisfied with our product, then that clearly means we need to do a better job. I have broken down your feedback into line items and will share to our internal stakeholders. Please feel free to share any more feedback you may have here or directly in my inbox. Again, we apologize for the issues you're experiencing and we will continue to work to improve the product and customer experience. Thanks, Steve 1 Link to comment Share on other sites More sharing options...
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