MrOsuG Posted March 29, 2020 Share Posted March 29, 2020 Hey there, I recently bought 2 HTC Vive Cosmos Elite and it came with 2 Codes in the box which I redeemed at vive.com/code. Now I have a bit of a Problem, as I could only choose between Alyx and 6 months of Viveport Infinity. I chose Viveport, and then the option to redeem Alyx just never came up again, and the website says my codes are invalid. The viveport code worked just fine. I even went to the page where you can see your redeemed codes but all I can see is the viveport code I already used. This is a bummer because the Terms and Condition clearly state that I get BOTH codes, one for Viveport and one for Alyx. I already did a Live Chat with support but to no avail, they just told me to redeem my code on Steam and they wouldnt understand I never got my codes. Does anyone else have this Problem? I'm really disappointed how all of this is handled, because at the moment no one is able to help me. Link to comment Share on other sites More sharing options...
HackPerception Posted March 29, 2020 Share Posted March 29, 2020 @MrOsuG - Are you using vive.com/code? I am PM'ing you an additional support line you can contact Link to comment Share on other sites More sharing options...
MrOsuG Posted March 29, 2020 Author Share Posted March 29, 2020 3 hours ago, VibrantNebula said: @MrOsuG - Are you using vive.com/code? I am PM'ing you an additional support line you can contact Thanks for the heads-up, and yes, I am using vive.com/code. Link to comment Share on other sites More sharing options...
Docnocternal Posted April 7, 2020 Share Posted April 7, 2020 I'm having the same exact issue. Also, I'm not sure why they make the code redemption process so convoluted in the first place. I definitely figured Half Life in to my purchase decision. Please fix this! Link to comment Share on other sites More sharing options...
omagon9 Posted April 23, 2020 Share Posted April 23, 2020 I am also having this same issue. Customer Service has escalated the issue for me and hopefully I'll get it resolved. Has anyone been able to resolve this issue? Link to comment Share on other sites More sharing options...
chihyi Posted April 24, 2020 Share Posted April 24, 2020 @Docnocternal @omagon9 If you’re having trouble redeeming Half-Life: Alyx during the OOBE process from your Cosmos Elite purchase, please visit here to get your game. You can click the “Have a question” button on the right-hand side if you can ‘t redeem the code successfully. Or you can reach out to our support channel directly (vive_care@vive.com ). Link to comment Share on other sites More sharing options...
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