Oooops the game crashed

[5tavros]

I only just got my headset today and have had no issues running any games through steam. Games on Viveport howeever, thats a different story.

I have tried uninstalling viveport, restarting my computer, loggin in and out of my profile in the app.

But every time i try and play a game through it it just crashes.

I have a few error logs and have attached for those that know what they are looking at.

 

Any and all help is appreciated.

crash.dmp error.log crash.dmp error.log crash.dmp error.log crash.dmp error.log crash.dmp error.log crash.dmp error.log

[stvnxu]

Hi @5tavros, 

Apologies on the issue you're experiencing! If I'm understanding you correctly where the Cosmos is having issues launching games only on Viveport, but has no issues with Steam, then this seems like its Viveport specific. I've generated a ticket #36495 to the Viveport team. You should be hearing from them directly via the email used for your forum account. They'll be able to communicate + resolve your issue and feel free to share here when done. 

Thanks,
Steve

[5tavros]

Awesome, thanks steve

and yes to confirm how you explained it is precisely what is happening.

i really hope they can help me solve this

[stvnxu]

@5tavros, Oh yeah I'm confident they'll be able to resolve it for ya. Just a heads up, the team helping resolve your issue are based in Taiwan and they're heading into their holidays this week. If they don't respond to you later today, then you may see a delay until next week. Feel free to follow up with me here if you don't hear anything by Monday. I can help escalate.

Luckily Steam has plenty of VR experiences to keep you occupied 🙂 *Cough* half life alyx *cough*

Steve