Redemtion code not working for Half Life: Alyx

[Internettoast]

We have recently bought the new Vive Cosmos Elite VR headset, along with limited time bundle. The bundle included Half Life: Alyx PLUS with 6 months of Viveport Infinity. When setting up, we were given the choice: six months Viveport Infinity or Half Life: Alyx. Out of instinct we, chose Infinity and proceeded to the checkout. After having a lot of fun with the new headset, we decided to try to get Half Life: Alyx as well. We searched for the redemption code (not the code on the blue sheet on the top of the Cosmos Elite box), found it and pasted it into the Steam product redemption part, it ended up not working, even though it clearly stated on the bundle offer that you were to get Half Life: Alyx PLUS the 6 months VIveport Infinity. 

So, the question we have is: does the bundle offer a choice of the two things (even though it says you get both on the vive website) or can you obtain both and we are just doing it wrong/ our code isn't                working. 

I hope support sees this because the code only works until June or July and if so, thank you.

,

Internettoast

[stvnxu]

@Internettoast - Thanks for sharing your post. The answer to your question is the bundle does offer both Half-Life Alyx and the 6 month of VIveport Infinity. I will send you a PM to resolve the issue you're having with your code.

[Docnocternal]

Stvnxu,

Can you please do the same for me? I also chose the 6 month, thinking the same exact thing. I would really like to play my included game/Half - Life Alyx.

I'm itching to see what this headset can really do. 

[stvnxu]

@Docnocternal - Okay, no worries. Will send you a PM with instructions to verify then claim. 

Thanks for the patience.

[gregor10021002]

Czy możesz zrobić to samo dla mnie? Wybrałem również 6 miesięcy, myśląc dokładnie o tym samym. Naprawdę chciałbym zagrać w moją dołączoną grę / Half - Life Alyx.

Mam ochotę zobaczyć, co naprawdę może zrobić ten zestaw słuchawkowy.

gregor10021002@gmail.com

[gregor10021002]

Gregor

Can you please do the same for me? I also chose the 6 month, thinking the same exact thing. I would really like to play my included game/Half - Life Alyx.

I'm itching to see what this headset can really do. 

gregor10021002@gmail.com

 

[HackPerception]

@gregor10021002 - I PM'ed you the info of who you can connect for support on this.

[rst]

I also have this issue clicked the 6mth option and now says my code has been redeemed  could you please point me in the right direction to get this solved thanks.

[ANDR3W]

I just setup my cosmos elite and my redeem code was only good for one. Need some help as well. Thanks

[Higgie]

This has happened to me as well. I went to redeem the code in the box at vive.com/code as it instructed, and redeemed the 6 months of viveport, and it just never gave me an option to go back to claim Half Life Alyx. I still have the box, my transaction emails and everything. Please send help.