Gosbot Posted June 3, 2020 Posted June 3, 2020 Hello, As of June 2 my Cosmos Elite display will no longer show anything but black. To be clear, it is not pitch black as if the headset was powered off completely. Instead, the display turns on, but will only show black. However, my desktop VR view is accurate, and shows content as expected. Neither SteamVR nor the Vive Console report any errors. Both base stations, both controllers, and the headset show a green status light. Everything worked fine on June 1, but after the updates to Steam and the Vive Software that took place yesterday the headset display refuses to show anything. As a result, I doubt that the issue is hardware related. I've tried reinstalling the Vive Software and SteamVR multiple times to no effect. I've unplugged and re-plugged everything. My system configuration is as follows, running the latest available Windows 10 update and GPU/CPU drivers: AMD Ryzen 5 3600 EVGA GeForce GTX 1070 FTW MSI X470 Gaming Plus Max 16GB DDR4 RAM Any help is appreciated.
Captain Patate Posted June 3, 2020 Posted June 3, 2020 Hello there ! I have the exact same problems, but with the "basic" Cosmos one, since today. As for my part, I tried to reinitialize my headset, go for the beta firmware, but nothing. Configuration : Nvidia GeForce RTX 2070 Intel Core i7 8750H Samsung DDR4 SO-DIMM 2666 MHz 16GO @C.T.
Captain Patate Posted June 4, 2020 Posted June 4, 2020 4 hours ago, C.T. said: @Captain Patate @Gosbot can you two submit one issue report and let me know the trace number, let me check where went wrong. Thanks Here's the trace number, I just send a report through the console : Trace number : 20200604112921
Gosbot Posted June 4, 2020 Author Posted June 4, 2020 Fixed it! I had to go to my Windows camera privacy settings, and then turn on camera access for the device and desktop apps. I never had to do this before, but I'm now positive that it's what was causing the problem. The ViveVRServer appears on the list of desktop apps that wants to access my camera, and I can replicate and then fix the black screen issue by toggling its permission off and on. @Captain Patate I hope this works for you, if it doesn't I would check to see if you have any other programs or settings that could affect camera access on your computer.
Captain Patate Posted June 4, 2020 Posted June 4, 2020 Thank you very much @Gosbot, indeed it worked for me as well, well found ! It also fixed the access to the Vive Camera for mapping the area.
EvilNoodle Posted June 7, 2020 Posted June 7, 2020 On 6/4/2020 at 5:32 PM, Gosbot said: Fixed it! I had to go to my Windows camera privacy settings, and then turn on camera access for the device and desktop apps. I never had to do this before, but I'm now positive that it's what was causing the problem. The ViveVRServer appears on the list of desktop apps that wants to access my camera, and I can replicate and then fix the black screen issue by toggling its permission off and on. @Captain Patate I hope this works for you, if it doesn't I would check to see if you have any other programs or settings that could affect camera access on your computer. @Gosbot I have just spent what I can only describe as over 7 soul destroying hours trying to work out what had bricked my headset! Thank you so much for sharing your solution which has immediately fixed the issue!
TheNumblock Posted June 16, 2020 Posted June 16, 2020 Hello, I am having this issue. The headset worked for 24 hours when i got it, then just stopped. I tried changing the settings and it has done nothing. I tried removing all USB devices and even disable direct display in the steam developer settings. I thought maybe it was the display cable, so i bought the wireless kit and got it all setup. However there is still no display, even when the LED is green. I've even reformatted my computer with a fresh install of windows 10. I am beginning to think the headset itself is broken. i am not sure what else to try.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.