VIVE Focus Stuck at Bootloop. HELP!!

[JustinVive]

@unikty, @Hosey    More questions: 

 

   1.) Did you use Kiosk Mode?  

    1a.) And if so, how many apps did you set to run in Kiosk Mode? 

2.) is the device connected to Wi-Fi?

 

 

[unikty]

6 hours ago, JustinVive said:

@unikty, @Hosey    More questions: 

 

   1.) Did you use Kiosk Mode?  

    1a.) And if so, how many apps did you set to run in Kiosk Mode? 

2.) is the device connected to Wi-Fi?

 

 

@JustinVive yes, there was an app set to run in kiosk mode. after exiting from kiosk mode. i installed a new app, build with latest wave sdk. the app was running after install. after some time the vive got into bootloop. 

yes it was connected to wifi. the app uses the wifi communication.

[unikty]

@JustinVive 
I've messaged you the serial number and the firmware version. 
 

 

[Erikges]

Hi Guys! I'm also stuck in the reboot! the logo is turning and turning without anything to appear... I also tried to reset with long pressure without any results 😕 

I was previously using the Vive business streaming when I leave and turn off my Focus 3...

I'm very concerned! I'm currently developing an app on it for clients!

[sn6783]

Hi there. Sorry for dig out the old post.

We bought several VIVE Focus about 2 years ago, and have not changed the app contents for nearly 1 year.

Recently MANY of them start to stuck in the reboot loop.

Try to enter the reboot menu but could do nothing with download mode (according to the message, the mode might be locked),

and neither with bootloader recovery mode (shows a big warning icon (!) without any text).

Our headsets are with firmware 2.12.1303.5 9.0_g CL1111925 and 3.13.623.1 9.0_g CL1119322.

Is there any recovery suggestion?

Thank you.