Hosey Posted October 6, 2020 Share Posted October 6, 2020 @VibrantNebula @Cotta @jagibson @Jad Hello guys, I need some serious help here. Vive Focus is boot looping after a newer installation of developing app. I can only access the boot loader menu and tried factory resetting from it. The system version was 4.0. Is there any way that Vive Focus can be reset/reinstalled or updated? I heard something like flashing using microSD card. Please help!! Link to comment Share on other sites More sharing options...
JustinVive Posted October 6, 2020 Share Posted October 6, 2020 @Hosey I'll help you. First a few questions is this a Focus or Focus Plus? What firmware version? Was the device working as expected before the installation of this app? What is the app and version number that you installed? One other thing, from the boot loader menu if you select the reboot option what happens? What screen does it go to? Link to comment Share on other sites More sharing options...
Hosey Posted October 7, 2020 Author Share Posted October 7, 2020 (edited) @JustinVive Hi, thanks for response. Quote is this a Focus or Focus Plus? The device is Focus. Quote What firmware version? The system version was 4.0 (rom 1.5.1405.1) Quote Was the device working as expected before the installation of this app? Yes, the device was working normally before the installation of the app. Also the app works well with another Vive Focus with updated system version 5.0 (rom 1.69.1405.1). Quote What is the app and version number that you installed? It is a developed app using Unity 2019 with wave sdk 3.1.94. Which smoothly worked on a Vive Focus with updated rom. Quote One other thing, from the boot loader menu if you select the reboot option what happens? What screen does it go to? The booting loop continuous even after the reboot option. The screen shows vive logo and sometimes goes upto the main viveport menu (when connected to power/pc) then it power offs and restarts. I've also tried factory reset from the recovery menu. The issue still persists. Can a newer rom installation could change the problem? Edited October 7, 2020 by Hosey Link to comment Share on other sites More sharing options...
JustinVive Posted October 7, 2020 Share Posted October 7, 2020 @Hosey Thanks for these details. It sounds like the device needs the updated firmware. I will discuss with my FOTA team and see how we can help get you an update. Link to comment Share on other sites More sharing options...
JustinVive Posted October 7, 2020 Share Posted October 7, 2020 @Hosey Two requests: Please send me a private message with: 1.) the serial number of the Focus with the older firmware version The system version was 4.0 (rom 1.5.1405.1) . 2.) And please confirm the actual version number. Link to comment Share on other sites More sharing options...
Erikges Posted February 1, 2022 Share Posted February 1, 2022 (edited) I'm currently also stuck with the same trouble, and impossible to send you a private message, the form didn't recognize my title as text?? Edited February 1, 2022 by Erikges Link to comment Share on other sites More sharing options...
HackPerception Posted February 2, 2022 Share Posted February 2, 2022 @Erikges Justin is no longer a staff member. Does the issue persist after a factory reset? Power off device completely Hold power on and volume down together until the bootloader menu appears (~3s) Use the volume button to navigate to "Factory Reset". Select with the "headset" button (left side of headset) Alot of Focus 3 support is specifically handled via https://business.vive.com/us/support/contactus/. Link to comment Share on other sites More sharing options...
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