cees Posted June 18, 2021 Share Posted June 18, 2021 Hello there,is there a way to go back to the old firmware?It wasnt there before.. More and more people see now those scanlines or pixelgrid when moving your head..Or is it a harware fault? It looks like this: https://imgur.com/Q329F0j 1 Link to comment Share on other sites More sharing options...
Franky2021 Posted June 18, 2021 Share Posted June 18, 2021 I support this request. So we can test if this disturbing behavior truly comes with one of the last software/firmware updates. Link to comment Share on other sites More sharing options...
cees Posted June 18, 2021 Author Share Posted June 18, 2021 i have a feeling they dont care,i did a support request true vive console.. But still nothing from their side. Link to comment Share on other sites More sharing options...
Aragorn 76 Posted June 19, 2021 Share Posted June 19, 2021 (edited) I guess you have contacted the support team like me. We are all waiting for an update. At least, they could tell us they are working on a fix and let us download the original software/firmware (i am prettry sure now this is due to the headset firmware update). I cannot play anymore with these lines. Edited June 19, 2021 by Aragorn 76 Link to comment Share on other sites More sharing options...
cees Posted June 19, 2021 Author Share Posted June 19, 2021 24 minutes ago, Aragorn 76 said: (i am prettry sure now this is due to the headset firmware update). I cannot play anymore with these lines. So you also got this problem?Yea they dont reply quick with what it could be(hardware defect,or firmware) I have a feeling it started after the new firmware..I am on the fence returning the vive pro 2 Link to comment Share on other sites More sharing options...
Aragorn 76 Posted June 19, 2021 Share Posted June 19, 2021 Same problem, yes. I hope we will have an update next week. Link to comment Share on other sites More sharing options...
cees Posted June 20, 2021 Author Share Posted June 20, 2021 I already printed the rma papers to send it back... i realy hope its not a hardware defect... Link to comment Share on other sites More sharing options...
Aragorn 76 Posted June 21, 2021 Share Posted June 21, 2021 After having opened a ticket with the support team, having sent various technical reports (generated with the vive console and with Steam Vr), they asked me to... switch off the link box, wait 10 seconds and switch it on again. Of course, nothing happens ! This is definitely a software problem so please send us the previous firmware of the headset (and the vive console version 2.1.17.0). This is the only way to confirm our hypothesis because I am sure that sending the headset back will not solve the problem. Link to comment Share on other sites More sharing options...
bodano Posted July 7, 2021 Share Posted July 7, 2021 did yall recieved your replacements?im having the same problem and i only got 2 weeks before i can send it back to amazon. Link to comment Share on other sites More sharing options...
John2910 Posted July 8, 2021 Share Posted July 8, 2021 I am still waiting for a reply from htc here so we know where we up to.... Please its a huge problem! The headset is unusable this way! Link to comment Share on other sites More sharing options...
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