Aragorn 76 Posted June 23, 2021 Share Posted June 23, 2021 4 hours ago, C.T. said: The vertical line symptom has been under our high priority investigation since day one, and to clear your suspicions - it is not caused by the firmware updates. We still recommend to update to the latest SW version to receive up to date improvements. Thanks for your understanding. Thank you for your reply. If it is not caused by the last firmware update of the headset, how can you explain this symptom appeared after having updated this firmware ? Just a coincidence ? Link to comment Share on other sites More sharing options...
Raging Beard Posted June 23, 2021 Share Posted June 23, 2021 Jesus, it's like pulling teeth... Can you give us a little more please? Should we expect a fix by update and if so any idea of a timescale, or should we be returning our headsets? Link to comment Share on other sites More sharing options...
cees Posted June 23, 2021 Share Posted June 23, 2021 11 hours ago, C.T. said: Yes, we are aware of the symptom. So is it hardware related? Link to comment Share on other sites More sharing options...
Aragorn 76 Posted June 23, 2021 Share Posted June 23, 2021 Apparentely. After a long discussion with the support team, they asked me to return the headset for a diagnostic. I am sceptical but there is no alternative. Link to comment Share on other sites More sharing options...
Raging Beard Posted June 24, 2021 Share Posted June 24, 2021 Does Vive actually communicate by Telegram or something? Are they paying per word hence their lack of communication? Link to comment Share on other sites More sharing options...
BADGERSLAYER 7 Posted June 25, 2021 Share Posted June 25, 2021 Just got my headset today and already having issues. I keep getting random usb connects disconnects sound in the headset. Plus the volume of the headset is not even as loud as my old vive pro. There is an option to disable volume protection which I disabled but that only appears when the headset is off. As soon as I power it on the option disappears. Anyone else having this issue? 5950x and 3090 Link to comment Share on other sites More sharing options...
BADGERSLAYER 7 Posted June 26, 2021 Share Posted June 26, 2021 Just got my headset today and already having issues. I keep getting random usb connects disconnects sound in the headset. Plus the volume of the headset is not even as loud as my old vive pro. There is an option to disable volume protection which I disabled but that only appears when the headset is off. As soon as I power it on the option disappears. Anyone else having this issue? Also I’ve had a couple bsod’s since installing the software. I can’t try the beta version as there doesn’t seem to be an advanced tab in my vive console app. 5950x and 3090 Link to comment Share on other sites More sharing options...
TomCgcmfc Posted June 27, 2021 Share Posted June 27, 2021 18 hours ago, BADGERSLAYER 7 said: Just got my headset today and already having issues. I keep getting random usb connects disconnects sound in the headset. Plus the volume of the headset is not even as loud as my old vive pro. There is an option to disable volume protection which I disabled but that only appears when the headset is off. As soon as I power it on the option disappears. Anyone else having this issue? Also I’ve had a couple bsod’s since installing the software. I can’t try the beta version as there doesn’t seem to be an advanced tab in my vive console app. 5950x and 3090 Just send it back for a refund and go back to your VP1. Complaining about here will do nothing imho. Link to comment Share on other sites More sharing options...
BADGERSLAYER 7 Posted June 28, 2021 Share Posted June 28, 2021 I see what you mean. I see on beta thread it says not to use nvidia latest driver so might roll back and see if that stops my bsod’s with this one. On 6/27/2021 at 4:29 AM, TomCgcmfc said: Just send it back for a refund and go back to your VP1. Complaining about here will do nothing imho. Link to comment Share on other sites More sharing options...
Pokner Posted June 29, 2021 Share Posted June 29, 2021 13 hours ago, BADGERSLAYER 7 said: I see what you mean. I see on beta thread it says not to use nvidia latest driver so might roll back and see if that stops my bsod’s with this one. Mine works fine when I revert back to Nvidia version 466.77 Link to comment Share on other sites More sharing options...
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