How to report issues for Vive Business Streaming

[C.T.]

Here is how to report an issue step by step, and noted that:

• Only report one issue per report. This allows us to identify and track each issue uniquely.
• Please identify the issue, what you were doing, when the issue occurred, what happened as a result, and what you instead expected to happen. 

 

1. Both Wireless VBS and Wired VBS solution will need to connect the headset to PC through USB cable in the first step.
2. Click setting via Vive Business Streaming console -> ⚙

           

3. Settings -> About -> Report issue -> Report

            

4. Select Report

           
            (If you don't have valid internet access at the moment, you can click "save log" to save the log locally)

5. Fill the information in the field and report issue. Once the issue is upload successfully, you will get a trace number.