InfoPocket-Scott Posted July 30, 2021 Share Posted July 30, 2021 The issue is happening on a new ASUS ROG Zephyrus GA401IV gaming laptop. It crashes a second or two after launch. Error is as below: Faulting application name: RRServer.exe, version: 1.0.7.0, time stamp: 0x60eec020 Faulting module name: RRServer.exe, version: 1.0.7.0, time stamp: 0x60eec020 Exception code: 0xc0000005 Fault offset: 0x00000000000e32de Faulting process id: 0x4f80 Faulting application start time: 0x01d7850c0bde4939 Faulting application path: C:\Program Files\VIVE Business Streaming\RRServer\RRServer.exe Faulting module path: C:\Program Files\VIVE Business Streaming\RRServer\RRServer.exe Report Id: 975a4856-cf0a-42a1-8319-52831528f222 Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
C.T. Posted July 30, 2021 Share Posted July 30, 2021 1 hour ago, InfoPocket-Scott said: The issue is happening on a new ASUS ROG Zephyrus GA401IV gaming laptop. It crashes a second or two after launch. Error is as below: Faulting application name: RRServer.exe, version: 1.0.7.0, time stamp: 0x60eec020 Faulting module name: RRServer.exe, version: 1.0.7.0, time stamp: 0x60eec020 Exception code: 0xc0000005 Fault offset: 0x00000000000e32de Faulting process id: 0x4f80 Faulting application start time: 0x01d7850c0bde4939 Faulting application path: C:\Program Files\VIVE Business Streaming\RRServer\RRServer.exe Faulting module path: C:\Program Files\VIVE Business Streaming\RRServer\RRServer.exe Report Id: 975a4856-cf0a-42a1-8319-52831528f222 Faulting package full name: Faulting package-relative application ID: Can you zip this folder and send me the file? C:\ProgramData\HTC\ViveSoftware\ViveRR Link to comment Share on other sites More sharing options...
InfoPocket-Scott Posted July 30, 2021 Author Share Posted July 30, 2021 Thank you for getting back to me. The ZIP file of that folder is over 100 MBytes in size; thus I cannot upload it here. The two biggest files are in the LOG folder. "RRServer.exe.2604.dmp" and "RRServer.exe.8664.dmp". These files are huge; over 200 MBytes each. Suggestions on how I can get you exactly what you need are appreciated. Link to comment Share on other sites More sharing options...
C.T. Posted August 2, 2021 Share Posted August 2, 2021 Hey @InfoPocket-Scott, Please refer to below troubleshooting to force VBS to run on NVIDIA processor to see if it helped.https://business.vive.com/us/support/vbs/category_howto/vive-business-streaming-won't-start.html Thanks Link to comment Share on other sites More sharing options...
InfoPocket-Scott Posted August 2, 2021 Author Share Posted August 2, 2021 @C.T. Your recommendation to set the Nvidia GPU as the preferred graphics processor resolved the issue. Thank you. 1 Link to comment Share on other sites More sharing options...
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