[One Controller will just not track at all]

Hello,

I have made some more observations.

Usually, the controller shows as tracking before I go into a game.

Once I go into a game, it then stops tracking and continues to not track even if I exit the game.

Second, I played around with my sensors. I unpowered one of them and set the other one to mode A facing me. I then went through the room scale wizard again and launched beat saber. same issue. I then tried the other lighthouse and opened beatsaber.. This time IT WORKED! Which is really weird.

I then closed beat saber and opened Serious SAM 3 VR BFE, the issue occured again and it lost tracking (This time showing as contoller two and not the first one).

I quit Serious SAM and open BeatSaber again but the issue remains.

I am now unable to get it working again.

I am giving up for tonight, hopefully you would be able to offer some more advice for me to try tomorrow.

Thanks,

Craig

[One Controller will just not track at all]

Hi David,

I have tried some more tests on this so please see my updates below.

• Is it always the same controller - reliably regardless of which "hand" it intializes into? - Appears to be same controller. Even if i unpair and repair the faulty controller only appears on the left hand
• Do you see any colleration between which basestation you're facing when tracking goes wonky? No,it doesnt seem to matter however I have noticed that quite often the headset goes grey and I lose optimal sync. I tried moving the sensors 5ft away on tripods facing eachother and same issue.
• Have you tried plugging your Vive into other USB ports on your PC? Sometimes this can be caused by a USB bandwidth limitation - another way to help test for this is to disable the Vive's camera within SteamVR's desktop settings page. Disabling the camera is a reliable way to help workaround USB bandwidth/host controller issues. yep, I only have 2 USB ports and nothing else is plugged into the other. I tried swapping between them and same thing. I also checked my resources and they are using minimal.
• There is a helpful "unpairall" procedure which can be very handy.  Tried this, no joy :(

Any more advice would be great please. Thanks

[One Controller will just not track at all]

Hi David,

Thank you for your reply.

Now you mention it, I am not certain it is always the same controller. However I will check this out.

In regards to base station, No, it happens regardless to which way it is facing or even if directly in the middle.

I have tried a different USB port too, There are only 2 on the Alienware laptop and I have tried them both (This was working fine previously however). The camera is also disabled.

I will certainly try the unpairing method tonight when home from work however I have completely uninstalled Steam and also tried repairing directly by pressing the two buttons without it making a difference. But I will give this ago.

 

Many Thanks,

 

Craig

 

[One Controller will just not track at all]

Hi Guys,

I have had my HTC VIVE for around 2 months now. I have racked up around 20 hours playing with it.

Yesterday when I connected everything up again (It is connected to a Alienware 15 R4 laptop so I put everything away every time), one of the controllers just wont track.

Basically, everything shows as connected, but one controller shows as connected but not tracking.

If I force the controller to connect, re-pair or even identify itself, it tracks for around 10 seconds and then dies again.

I have tried the following:

• Completely uninstall VIVEPORT
• Re-install Steam and Steam VR
• Checked the firmware of all devices and they are up to date
• Confirmed All default settings are set including Camera off etc
• Re-paird controller
• Ran room setup, both room scale and standing only
• Connected controller to laptop via cable and held down all buttons until driver notification appears

I am now out of ideas and cannot find much online that offers anything further than the above.

Does anyone else recommend anything or is it time to open a ticket with HTC?

Thanks in advance, I appreciate any help with this!